Mokwate Karmy
Anna,TX
Summary
I am seeking a position that will allow me an opportunity for personal contribution and professional growth.
Overview
5
5
years of professional experience
Work History
Technical Support Specialist
MCI Careers
Dallas, USA
05.2021 - 10.2023
- Documents hardware and software updates
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
- Installs, modifies, and makes minor repairs to computer hardware and software systems
- Maximizes computer systems capabilities by studying technical applications and making recommendations
Forklift, Pre Weigh, Raw Material Handler
Procter & Gamble
Iowa City, USA
12.2018 - 05.2020
- Safety Handling
- Operating Forklifts
- Delivering customers orders
- Maintaining a efficient workspace
Chat Support Representative
State Farm
Dallas, USA
01.2017
- Maximizes computer systems capabilities by studying technical applications and making recommendations
- Maximizes computer systems capabilities by studying technical applications and making recommendations
- Maximizes computer systems capabilities by studying technical applications and making recommendations
Education
Bachelor's degree - Cyber Security
University Of Phoenix
Phoenix, Arizona11.2024
Skills
- Outstanding customer service skills
- Multi tasker
- Strong organizational skills
- Experienced in fast paced environment
- Strong work ethic
- High level of professionalism
- Effective communication skills
- Attentive to detail
- Troubleshooting
- Excellent problem-solving skills
- Ability to communicate technical information
- Process improvement mindset
- Software maintenance and testing capability
- Knowledge of script languages
- Python
- JavaScript
- Java
- C#
Timeline
Technical Support Specialist
MCI Careers
05.2021 - 10.2023
Forklift, Pre Weigh, Raw Material Handler
Procter & Gamble
12.2018 - 05.2020
Chat Support Representative
State Farm
01.2017
Bachelor's degree - Cyber Security
University Of Phoenix