Highly motivated and results-driven Customer Support Specialist with 5+ years of experience in providing exceptional service and support to customers. Skilled in communication, problem-solving, and conflict resolution, with a proven track record of building strong relationships with customers and ensuring their satisfaction. Proficient in customer support software and tools, including ticketing systems, CRM platforms, and knowledge bases. Adept at managing multiple priorities and working well under pressure. Passionate about delivering exceptional customer service and committed to continuously improving and learning new skills.
Hi, I’m
Molawa Olawale
Algonquin,IL
Summary
Overview
5
years of professional experience
Work History
Idris Quadri Studios LLC
Customer Support Specialist
12.2022 - Current
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to onboard clients on new filmmaking software, studiobinder.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Provided customer support to recording artists to assist with music video recording, account management and troubleshooting.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
LandWey Real Estate
Customer Service Representative
01.2020 - 01.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Project Management InsituteUnited States
Project Management Professional PMP
University Overview
Esep Le BergerBenin Rupublic
Bachelor of Science from Communications
06-2016
University Overview
4.5
Skills
Customer Service Excellence
Defect Analysis and Resolution
Collaborative Team Player
Organizational Skills
Customer Service Support
Account Administration
Service Schedule Coordination
Tracking and Documentation
Resolving Problems and Incidents
Customer Service
Documentation Development
Computer Diagnostics
Interpersonal Skills
Analytical and Methodical
Microsoft Certification
Teamwork and Collaboration
Attention to Detail
System Performance Assessment
Microsoft Windows and Office
Training Materials Development
Service Desk Team Management
Auditing Service Requests
Languages
English
Timeline
Customer Support Specialist
Idris Quadri Studios LLC
12.2022 - Current
Customer Service Representative
LandWey Real Estate
01.2020 - 01.2022
Project Management Insitute
Project Management Professional PMP
Esep Le Berger
Bachelor of Science from Communications
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