Moleka Adams
Brooklyn,NY
Summary
Reliable employee seeking employment . Offering excellent communication and good judgment.
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Head Cashier
Zara
Brooklyn, NY
05.2021 - Current
- Great customer service, Team building, leadership skills, managed 16 cashiers.
- Processing register transactions and providing customer service
- Excellent interpersonal skills, attention to detail, and dedication to customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
- Built and implemented training strategies to optimize team performance.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Answered customer questions and helped find specific items.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
- Checked personal identifications during alcohol and tobacco sales.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Managed staffing levels to provide optimal support for cash register operations.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Maintained and updated security protocols for front desk operations.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Brand Associate
Gap InC
Brooklyn , NY
07.2020 - 09.2020
- Cooperated well with team, showed excellent leadership skills, increased customer sales by 5 percent
- Great communication with customers
- Excellent customer service, Hardworking to provide great customer experience.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Drove sales and service using suggestive selling techniques and observing non-verbal cues.
- Assisted with development and implementation of organization brand strategy.
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Executed brand activations to standards and with professionalism.
- Contributed to social media content documenting brand's impact in on market.
Medical Assistant Volunteer
Downstate Medical Center
Brooklyn , NY
07.2019 - 09.2019
- Educated patients about diseases, treatments and at-home care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Collected vital signs and updated records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Taught patients about medications, procedures and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Afterschool Teacher Assistant
IS211 Middle School
Brooklyn , NY
09.2018 - 05.2019
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper and crayons.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Documented student progress and communicated with parents to keep informed.
- Supported student learning objectives through personalized and small group assistance.
- Provided support to help students with special needs learn and grow.
- Assessed student assignments to check quality and completeness before submission for grading.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supervised residential and day treatment children during class and on field trips.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Prepared learning materials, helping teachers prepare for daily instruction.
- Recorded grades for coursework and tests in online reporting system.
- Worked with lead teacher to monitor class schedule and take attendance.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Organized and led practice, research and lab assignments.
- Graded assignments and reported individual progress to teacher.
Education
Bachelors - Nursing
Helene Fuld College of Nursing
New York, NY 08.2022 - Current
Highschool Diploma -
Midwood Highschool
Brooklyn, NY 09.2017 - 06.2019
Some College (No Degree) - Nursing
Hunter College of The City University of New York
New York, NY 08.2020 - 12.2021
Skills
Focus and disciplined hard worker, capable of prioritizing and multitasking in order to reach project goals Self-motivated, professional with excellent writing and verbal skills
Certification
CPR certified
Additional Information
Cpr certified & BLS (in-progress)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Bachelors - Nursing
Helene Fuld College of Nursing
08.2022 - Current
Head Cashier
Zara
05.2021 - Current
Some College (No Degree) - Nursing
Hunter College of The City University of New York
08.2020 - 12.2021
Brand Associate
Gap InC
07.2020 - 09.2020
Medical Assistant Volunteer
Downstate Medical Center
07.2019 - 09.2019
Afterschool Teacher Assistant
IS211 Middle School
09.2018 - 05.2019
Highschool Diploma -
Midwood Highschool
09.2017 - 06.2019