Moleshia Moody
Zebulon,NC
Summary
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings. Also an Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with cusDemonstrated ability to improve customer satisfaction and loyalty through attentive service, and effective issue resolution.olution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
IBM
Morrisville, NC
07.2023 - 01.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Developed customer-focused solutions by liaising with multiple departments.
- Provided top quality control and eliminated downtime to maximize revenue.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
PCA
Broadway Home Care
Tarboro, NC
01.2021 - 03.2022
- Provided physical support to assist patients with bathing, dressing and toileting.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Administered medications orally or topically as directed by physician orders.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Operated a variety of machinery and tools safely and efficiently.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Recorded patient conditions and vital signs before and after medical operations.
- Responded to bell or light signal calls to assist patients with needs.
PCA
Golden Living Center Riverside
Tarboro, NC
01.2019 - 06.2021
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Administered medications orally or topically as directed by physician orders.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Transported clients from one location to another in an efficient manner.
Education
Edgecombe Community College
Tarboro, NC06-2015
Skills
- Customer service
- Database management
- Microsoft Office
- Customer interaction
- Product knowledge
- Problem solving
- Vital signs monitoring
- Personal hygiene assistance
- Housekeeping duties
- Communication skills
- Time management
- Transportation assistance
- Emotional support
- CPR/AED
- Physical therapy support
Timeline
Customer Service Representative
IBM
07.2023 - 01.2025
PCA
Broadway Home Care
01.2021 - 03.2022
PCA
Golden Living Center Riverside
01.2019 - 06.2021
Edgecombe Community College
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