Molinda Buckley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Sr. Deployment Specialist
Sensitech, Inc.
04.2021 - Current
- Trained new customers both during and post-onboarding.
- Lead product training and deployment to meet organizational goals.
- Engage with customers, Sales and Program Management in implementing services
- Assist with developing internal customer support materials.
- Cultivated project timelines, documentation, processes and updates to develop and manage customer onboarding and ongoing services.
- Coordinated and managed internal projects and assignments to deliver seamless customer rollout.
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Provided high level support and troubleshooting to internal and external customers.
Associate Program Manager
Sensitech, Inc.
06.2020 - Current
- Interacted with customers to identify customer expectations and requirements.
- Evaluating and maintaining quality databases for Life Science customer, coordinating requirements and
processes between departments, communicating with product managers and general
program support. - Assist Life Science customers with validation requirements.
- Participate within a cross-functional teams including data management associates, data analysts, project and program managers, software engineers, food scientists, and field technicians.
Deployment Specialist
Sensitech, Inc.
01.2015 - Current
- Set up of customer software databases
- Replicate field issues and collaborate with Field Support
- Develop internal customer support materials
- Internal/External customer training on several products
- Manage database upgrades for customers
- Update/Configure pc's and network controllers for onsite installation
- Coordinate device swap-out annually
- Troubleshoot RF networks via remote desktop connection
- Train, facilitate and assist with Greenlight Quality Control customer programs (remote/onsite)
- Collaborate with Tier 1 and Technical Support on customer support calls and tickets
- Facilitate program design meetings with internal stakeholders
- Department liaison for new software rollouts.
Support Coordinator – Contractor
Sensitech, Inc.
01.2015 - 01.2015
- Determine reasons for lack of shipment arrivals
- Report to Technical Support on shipments with missing data
- Analyze/troubleshoot device health report and report issues and/or resolution to department director, managers and program manager
- Manage database upgrades for customers
- Coordinate device swap-out on monitors at the end of lifecycle
- Update/Configure pc's and network controllers for onsite installation.
Administrative Assistant – Contractor
Volpe Center – US Department of Transportation
01.2014 - 01.2014
- Reported to the director, division chief, including iBiz colleagues, subcontractor staff, and members of the client organization
- Supported time keeping for staff
- Initiated and expedited administrative workflow for items such as funding requests, travel authorizations, and expense reimbursement requests
- Organized and maintained electronic program and project files and information in databases in accordance with configuration control standards
- Managed infrastructure requests (e.g., IT support, office moves, visit requests, conference room reservations)
- Collaborative team, developed, implemented, and improved administrative processes and procedures, providing guidance to staff on their use
- Managed and maintained customer websites.
Education
Master of Business Administration -
John Brown University
Siloam Springs, AR08.2012
Bachelor of Science -
John Brown University
Siloam Springs, AR05.2010
Associate of Science -
ITT Technical Institute
Little Rock, AR06.2007
Skills
- Communication and Team Collaboration
- Database Configuration
- Attention to Detail
- Relationship Building
- Team Training
- Application Administration
- Technical Support and Assistance
- Validation Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sr. Deployment Specialist
Sensitech, Inc.
04.2021 - Current
Associate Program Manager
Sensitech, Inc.
06.2020 - Current
Deployment Specialist
Sensitech, Inc.
01.2015 - Current
Support Coordinator – Contractor
Sensitech, Inc.
01.2015 - 01.2015
Administrative Assistant – Contractor
Volpe Center – US Department of Transportation
01.2014 - 01.2014
Master of Business Administration -
John Brown University
Bachelor of Science -
John Brown University
Associate of Science -
ITT Technical Institute
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