MOLIS MAPURAZI
Customer Service/ Virtual assistant
St. Cloud,FL
Summary
Passionate about improving the quality of people’s lifestyles through unsurpassed care and service. Seeking to leverage my experience from working on the ship, with over 76 different nationalities and background of communication to empower customers within a people driven organization like yours to achieve their goals and meet their demands. Seeking a work from home job in Customer Service
Overview
6
6
years of professional experience
1
1
Customer Represantative
Work History
HOSTESS
Nowergian Cruise Line
01.2017 - 04.2023
- NOWERGIAN CRUISE LINE
- TYPE OF BUSINESS: CRUISE LINE
- POSITION :, RESPONSIBILITIES AND DUTIES:- -Welcoming and greeting guests -Taking and making reservations for guests in the system -Professionally answering all calls that came through
- Fully aware of my company and provide necessary information to our guests
- Ensuring guest satisfaction before they leave the front desk
- Assisting guests to sitting area and make sure they are comfortable -Clearly explaining any specials the business will be running and how it will benefit them -Never to say no to our guest request instead offer another option hence guest satisfactory
- Smiling and a positive body language is part of my job
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
STCW Certificate Safety awareness Micros and Silverware - undefined
Matinunura High School
Skills
- Verbal and written communication
- Detail oriented
- Problem solving
- Compassionate and empathetic
Timeline
HOSTESS
Nowergian Cruise Line
01.2017 - 04.2023
STCW Certificate Safety awareness Micros and Silverware - undefined
Matinunura High School