MOLISI TOLI

• As a ramp agent we are responsible for a variety of tasks to ensure the safe and efficient operation of aircraft on the ground

Such as:

• Loading and off loading bags on aircrafts
• Transferring bags to proper destination
• Servicing water
• Deicing and Anti-Deicing
• Visually inspecting the aircraft
• Accurately loading aircraft if needed for weight and balance
• Always using saftey gears for our own safety
• Yearly taking modules for making sure we still understand and know the trainings that was given

• Assist passengers with general check-in using iPad and computers
• Identifying passenger's identification, itinerary, final destination and special services
• Fixing any error within passengers reservation
• Rebook and issue vouchers
• Inform passengers with delays, cancellations, upgrades, change of seating, connections, weight and balance restrictions and general policies
• Always finding solutions and options to help assist every passengers
• Making announcements and boarding passengers into aircraft
• Safety as a priority for everything I do at work not just for myself but for my colleagues and passengers
• Certified working on the jet bridge connecting and pulling back from aircraft

• Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
• Prepare customer invoices and accept payment
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies
• Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
• Check baggage and cargo and direct passengers to designated locations for loading
• Announce arrival and departure information, using public address systems

• Clean and polish aircraft windows
• Rinse objects and place them on drying racks or use cloth, squeegees, or air compressors to dry surfaces
• Connect water hose to aircraft (water service)
• Maintain inventories of supplies
• Sweep and vacuum aircraft floor and seats
• Dispose of trash in aircraft
• Inspect aircraft for hazardous materials