Molla Salmanfarsi

• Strategized design and implementation of systems from business objectives to deliver applications according to specifications for usability, performance and functionality.
• Performed internal system testing to implement new processes and deliver well-tested enhancements for meeting business requirements.
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Collaborated with upper management upon new requests of stakeholders to improve systems and support mutually beneficial public interests.

CA Alcoholic Beverage Control (Oct 2019 - May 2020)

• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Built, repaired and installed computer-related hardware based on deployment procedures.

CA Public Utilities Commission (Feb 2018 - Oct 2019)

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Used ticketing systems to manage and process support actions and requests.
• Assisted with updating technical support best practices for use by team.

Sacramento City College (Oct 2014 - Jan 2018)

• Patched software and installed new versions to eliminate security problems and protect data.
• Compiled and accurately entered data for each customer encounter to record in system.
• Installed, modified and repaired software and hardware to resolve technical issues.