Summary
Overview
Work History
Education
Skills
Timeline
Generic

Moller Bien-Aime

Baldwin

Summary

Detail-oriented and adaptable professional transitioning into the legal field with an Associate’s Degree and Certificate in Paralegal Studies (currently enrolled in a refresher program, expected completion Summer 2025). Brings over 10 years of experience in client-facing roles, documentation handling, inventory control, and operations support. Known for maintaining accuracy in high-pressure environments, resolving customer issues with professionalism, and managing sensitive information. Committed to leveraging both legal education and operational expertise to support attorneys, legal teams, or office management functions.

Overview

11
11
years of professional experience

Work History

Customer Service Specialist

IKEA
09.2024 - Current
  • Facilitate customer returns, exchanges, and full-serve handout operations, ensuring all transactions and handovers are completed with precision.
  • Record accurate data from customer interactions to support trend analysis and continuous improvement initiatives.
  • Resolve customer concerns independently when possible, using sound judgment and escalating complex issues appropriately.
  • Foster loyalty by delivering empathetic, clear, and efficient service aligned with IKEA’s customer-first approach.
  • Promote additional services during handover when relevant, contributing to customer satisfaction and organizational goals.

Inventory Specialist

The Real Real
11.2022 - 02.2024
  • Managed all aspects of inventory operations including audits, shipment verification, and organized storage.
  • Led efforts to improve shipping accuracy from 75% to 98% within three months, enhancing fulfillment reliability.
  • Maintained detailed transaction records and managed inventory forecasting for peak demand periods.
  • Trained new team members on inventory systems and procedures to ensure operational consistency.
  • Conducted bi-weekly cycle counts to proactively identify discrepancies and correct inventory imbalances.

Operations Associate

Louis Vuitton
08.2021 - 09.2022
  • Processed incoming merchandise, verified shipments, and updated inventory records to ensure item traceability.
  • Conducted routine audits and quality checks, supporting both internal compliance and customer satisfaction.
  • Styled mannequins and implemented visual merchandising changes during overnight shifts to meet brand standards.
  • Played a key role in store relocations and managed off-site warehouse logistics during transition periods.
  • Suggested improvements that enhanced operational flow and inventory visibility.

Sales Supervisor

MCMWorldwide
04.2018 - 02.2021
  • Supervised daily store operations during manager absences, including employee scheduling and performance reviews.
  • Conducted interviews and facilitated training for new team members, ensuring alignment with company policies.
  • Maintained product knowledge to assist with customer needs and high-end service delivery.
  • Managed store visuals and ensured merchandise was presented according to brand guidelines.
  • Tracked expenses and prepared reports for upper management to support budgeting efforts.

Assistant Store Manager

Justice
04.2017 - 03.2018
  • Oversaw floor operations, managed opening/closing procedures, and ensured consistent cash handling accuracy.
  • Led visual merchandising efforts, including floor updates and inventory-based rearrangements.
  • Trained and coached new staff on service protocols, register operations, and company systems.
  • Maintained a high level of customer engagement and solved service-related issues quickly and effectively.
  • Reported on inventory levels and sales to management to support strategic planning.

Assistant Store Manager

Tilly’s
04.2014 - 04.2017
  • Promoted from sales associate to assistant manager within 6–8 months due to demonstrated leadership and reliability.
  • Mentored team members to enhance customer service delivery and meet sales goals.
  • Oversaw window displays, signage, and floor transitions to maintain consistent brand presentation.
  • Managed opening/closing procedures, including security and end-of-day cash reconciliation.
  • Supported inventory control through restocking, tracking discrepancies, and conducting internal audits.

Education

A.A.S. - Paralegal Studies

SUNY Nassau College
01.2017

Skills

  • Legal Document Preparation & Filing
  • Client Service & Communication
  • Conflict Resolution & Escalation Management
  • Inventory Auditing & Operational Oversight
  • Written Reports & Documentation Accuracy
  • Workflow Efficiency & Time Management
  • Training, Leadership & Team Collaboration
  • Microsoft Suite & Email Correspondence

Timeline

Customer Service Specialist

IKEA
09.2024 - Current

Inventory Specialist

The Real Real
11.2022 - 02.2024

Operations Associate

Louis Vuitton
08.2021 - 09.2022

Sales Supervisor

MCMWorldwide
04.2018 - 02.2021

Assistant Store Manager

Justice
04.2017 - 03.2018

Assistant Store Manager

Tilly’s
04.2014 - 04.2017

A.A.S. - Paralegal Studies

SUNY Nassau College

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