Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sydni Mollett

Aloha,OR

Summary

Dynamic professional with extensive experience at Empire Insurance Brokers, excelling in customer relations and expert problem-solving. Proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in documentation management and compliance monitoring, consistently delivering high-quality service while fostering team engagement and operational efficiency.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Personal Lines Specailist

Empire Insurance Brokers
10.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Office Manager

State Farm
01.2006 - 05.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Operations and Control Manager

Prudential Insurance Company
01.1982 - 06.2001
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Responsible for facility management of offices, including closing, moving, and the development of new office spaces.
  • Worked with employees who were resistance to changes due to downsizing offices. Maintained leadership and professionalism, while also facing the loss of my position. Provided support to staff during this time.

Education

Billings West High School
Billings, MT
06-1982

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Troubleshooting techniques
  • Compliance monitoring
  • Problem-solving
  • Multitasking
  • Servicing and selling Insurance products for numerous States

Accomplishments

  • Obtained State of Oregon Insurance Property & Casualty, Life and Health licenses.
  • Continuing Education for maintaining OR Insurance Licenses.
  • Supervised team of up to 100 staff members.
  • Responsible for Facility Management including; moving office locations, closing offices, and office developing of new office space.

Certification

Oregon Licenses held for Property & Casualty, Life, and Health.

LOMA Insurance Industry Accredited Courses.

Additional completed courses including:

Human Resources

Management

Insurance Agency Administration

Customer Service

Timeline

Personal Lines Specailist

Empire Insurance Brokers
10.2023 - 02.2025

Office Manager

State Farm
01.2006 - 05.2020

Operations and Control Manager

Prudential Insurance Company
01.1982 - 06.2001

Billings West High School

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