Summary
Overview
Work History
Education
Skills
Timeline
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Molli Decatur

Accounts receivable specialist
Lisbon Falls,ME

Summary

i have worked in the medical billing for 12years that has gone through 3 different company merges in my time with them. i have strong work ethics, always ready to help out others were needed. i have been a trainer and in a leadership role in all of my work history. i am always open to try new things to better our productivity. i try and suggest ideas that will improve my team/coworkers as a whole.

Overview

19
19
years of professional experience

Work History

Accounts Receivable Specialist

UHG, United Health Group
10.2011 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Utilized Microsoft Excel software to manage invoices and payments.
  • Took customer service calls from patients with questions on billing issues and processed payments
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Customer Service Representative

Acs Inc
09.2009 - 09.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • processed credit card applications for new customers who called in with credit card offers.

Grocery Store Cashier/manager

Food City
03.2005 - 09.2009
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Operated cash register to accurately process and record customer payments.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

High School Diploma -

Kearns High School
Kearns, UT
06.1992

Skills

  • Aging Reports Analysis
  • Audit Procedures
  • Payment Management
  • Cash Application
  • Accurate Payment Posting
  • Credit and Collections
  • Investigative Research
  • Strong Client Relations Skills
  • Customer Service Support
  • Payment Posting
  • Accounts Receivable
  • Research and Due Diligence
  • Team Bonding
  • Department Oversight
  • Claims Processing
  • Data Inputting
  • Account Reconciliation

Timeline

Accounts Receivable Specialist

UHG, United Health Group
10.2011 - Current

Customer Service Representative

Acs Inc
09.2009 - 09.2011

Grocery Store Cashier/manager

Food City
03.2005 - 09.2009

High School Diploma -

Kearns High School

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Molli DecaturAccounts receivable specialist