Summary
Work History
Education
Skills
Timeline
Cashier
Molli Thurman

Molli Thurman

White House,TN

Summary

Adept at managing high-pressure environments, I excelled in multitasking and customer service at The BBQ Place, ensuring seamless guest experiences and efficient workflow. My skills in cash handling and relationship building, coupled with a knack for conflict resolution, significantly enhanced customer satisfaction and operational efficiency. I am customer-focused and eager to put excellent communication and interpersonal skills into practice. I am trainable and committed to creating warm and inviting atmosphere.

Work History

Restaurant Hostess

The BBQ Place
06.2024 - 09.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Expo Runner

The BBQ Place
06.2024 - 09.2024
  • Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours.
  • Collaborated with servers to ensure timely delivery of orders, reducing wait times for customers.
  • Informed restaurant staff about feedback or requests to promote customer satisfaction.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Mastered knowledge of menu offerings, providing accurate information to servers as needed.
  • Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Service Champion

Taco Bell
01.2025 - Current
  • Promoted a positive atmosphere through friendly interactions with customers and coworkers.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Contributed to team success by consistently meeting or exceeding performance goals.
  • Enhanced customer satisfaction by efficiently processing orders and addressing concerns in a timely manner.
  • Demonstrated strong knowledge of menu items to educate guests on their options and make tailored recommendations.
  • Increased efficiency by multitasking during high-volume periods while maintaining excellent service quality.
  • Supported inventory management efforts by restocking supplies as needed and alerting management when items were running low.
  • Maintained cleanliness of the service area, keeping it presentable and inviting for customers.
  • Resolved customer complaints gracefully, ensuring repeat business and customer loyalty.

Education

White House High School
White House, TN

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cash Handling
  • Conflict Resolution
  • Personal presentation
  • Table Bussing
  • Payment Processing
  • Social Perceptiveness
  • Menu Memorization
  • Relationship Building

Timeline

Service Champion

Taco Bell
01.2025 - Current

Restaurant Hostess

The BBQ Place
06.2024 - 09.2024

Expo Runner

The BBQ Place
06.2024 - 09.2024

White House High School

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Molli Thurman