Molli Trafton
Summary
Revenue-focused strategist with 7+ years driving measurable ARR impact across commercial, mid-market, and enterprise SaaS portfolios. Deep hands-on experience operationalizing AI and data to improve adoption, coaching rigor, deal quality, and executive alignment. Proven ability to translate field behavior into revenue signal, influence cross-functional stakeholders, and build scalable operating models that drive retention, expansion, and forecast confidence.
Known for bridging Sales, Product, RevOps, and Enablement to turn insights into action.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Manager
Outreach
05.2021 - Current
- Own $2M+ ARR enterprise portfolio, consistently achieving 105% renewal quota through structured inspection rhythms and executive alignment.
- Operationalized insights to identify deal risk, messaging gaps, and coaching opportunities across customer GTM teams.
- Increased product adoption 30% YoY by translating insights into behavior change playbooks and persona-based messaging guidance.
- Led executive QBRs grounded in revenue impact, surfacing patterns in discovery rigor, objection handling, and next-step discipline.
- Partnered with Sales, Solutions Consulting, and Product to align behaviors with pipeline progression and expansion strategy.
- Turned at-risk accounts into long-term advocates by leveraging data signals to proactively address adoption gaps and workflow inefficiencies.
Customer Success Manager
TINYpulse
02.2020 - 04.2021
- Owned $2M book of business, achieving 102% net revenue retention.
- Built Voice of the Customer feedback loops influencing product roadmap and customer engagement strategy.
- Converted top-performing clients into case studies and references, strengthening market credibility.
Customer Success Associate
PitchBook
01.2018 - 01.2020
- Led onboarding and implementation planning for finance and PE customers.
- Built stakeholder mapping frameworks to ensure executive sponsorship and long-term value realization.
Education
B.S. - Biological Sciences
Missouri University of Science & Technology
Skills
- Conversation Intelligence Strategy
- GTM Operating Model Design
- Voice of the Customer (VOC) Programs
- Executive Business Reviews & Insight Delivery
- Deal Health & Risk Signal Identification
- Revenue Intelligence & Forecast Alignment
- AI-Driven Workflow Optimization
- Field Enablement & Behavior Change
- Cross-Functional Influence
AWARDS
Outreach 'Run Your Shop' Q3 Winner, TINYpulse Rookie of the Year
Timeline
Senior Customer Success Manager
Outreach
05.2021 - Current
Customer Success Manager
TINYpulse
02.2020 - 04.2021
Customer Success Associate
PitchBook
01.2018 - 01.2020
B.S. - Biological Sciences
Missouri University of Science & Technology