Mollica Ke
San Francisco,CA
Summary
Front desk and customer service professional with 6+ years of experience supporting security reception operations in high-traffic environments. Manage lobby workflow, verify identities, and handle sensitive information with strict confidentiality. Ensure orderly check-in processes, resolve visitor concerns, and maintain a professional, welcoming front desk presence.
Overview
9
9
years of professional experience
Work History
Amazon security/front desk receptionist
Securitas Security Services USA
San Francisco, California
06.2022 - Current
- Greeted employees, visitors, vendors, and guests in courteous, professional manner.
- Monitored lobby and entrance areas to keep site secure, organized, and presentable.
- Issued badges accurately for collector, visitor, and employee access while following site security procedures.
- Verified visitor identities using government-issued photo identification to control entry compliance.
- Handled sensitive personal information and access credentials with confidentiality to support site trust and privacy.
Security Officer & Receptionist
Securitas, Twitch
San Francisco, CA
02.2022 - 06.2024
- Assisted visitors and employees at the front desk, providing excellent customer service.
- Conducted vision patrols to ensure the safety and security of the premises.
- Monitored cameras and cleared alarms through Building Automation Control (BAC).
- Supported Twitch events by providing logistical and security assistance.
Lobby Receptionist
Allied Universal Security, Auto Desk Technology Center
San Francisco, CA
09.2020 - 02.2022
- Provided customer service aligned with company standards to enhance guest experience.
- Monitored CCTV cameras to identify and address suspicious activities proactively.
- Conducted hourly exterior patrols to investigate and resolve safety concerns.
Security Officer
Allied Universal Security
San Francisco, CA
10.2017 - 09.2020
- Conducted safety checks throughout building, ensuring secure access to stairwells, hallways, elevators, and garage areas.
- Assisted tenants with office lockouts by promptly providing keys or access solutions to minimize disruption.
- Greeted and checked in visitors, answered phones, and managed front reception tasks to ensure smooth operations in a busy environment.
Education
Aveda Institute
San Francisco, CA03-2024
Skills
- Alarm handling and CCTV operations
- Emergency response and risk assessment
- Security procedures and patrolling
- Front desk management and inquiries
- Customer service and complaint resolution
- Access control and visitor management
- Task coordination and scheduling
- Data entry and communication skills
- Team collaboration and interpersonal skills
Timeline
Amazon security/front desk receptionist
Securitas Security Services USA
06.2022 - Current
Security Officer & Receptionist
Securitas, Twitch
02.2022 - 06.2024
Lobby Receptionist
Allied Universal Security, Auto Desk Technology Center
09.2020 - 02.2022
Security Officer
Allied Universal Security
10.2017 - 09.2020
Aveda Institute