Mollie Caryll
Wendell,NC
Summary
I have extensive banking experience and have developed effective customer service skills and customer relationships. I am a three year graduate of WV Banking in Charleston, WV. My background includes branch management and sales of all banking products, including loans. I believe my strongest asset is being able to relate to others and I offer excellent communication skills. I have a high confidence level and remain dedicated to my employer.
Overview
46
46
years of professional experience
Work History
Substitute Teacher, K-12
Wake County Public Schools
08.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Followed lesson plans designed by absent teachers.
AVP/Branch Manager
FNB
01.2012 - 11.2015
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Increased sales through aggressive sales program overhaul, market campaigns and new product launches.
- Developed effective business strategies to capitalize on emerging market trends.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Enabled revenue generation by pursuing partnerships, sourcing funding, and capitalizing on market opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Associate
Waller Pools And Spa
12.2010 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
AVP/Banking Center Manager
Wesbanco Bank
03.2004 - 12.2010
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
- Helped VPs add value and growth to annual sales volume.
- Collaborated with VPs in order to grow business partners through prospecting, and follow-up activities.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Distinguished best, average and potential referral partners to build up pipeline.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed the Bank's first 7 day, retail center, with great success.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Corporate Bookkeeper
Best Western Hotel, Riverside
04.2002 - 01.2004
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
- Reduced financial discrepancies through transaction monitoring and management.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records
Small Business Co-Owner
Robb Hardware
06.1992 - 05.2001
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Developed comprehensive marketing strategies to increase brand awareness and grow customer base.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Built loyal account base and long-term business relationships with accounts.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
Supervisor, New Accounts
Fed One Savings Bank
03.1986 - 05.1992
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Bank Teller
Security National Bank And Trust
06.1978 - 04.1986
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Placed orders for customer checks and verified starting numbers.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
Education
High School Diploma -
West Liberty State College
West Liberty, WVHigh School Diploma -
West Virginia Community College
Wheeling, WVSkills
Confident, Outgoing, Responsible
Nearly 24 years in the banking industry
Outstanding communication, interpersonal skills
Knowledgeable in all financial products and services
Exemplary work record
Excellent management and coaching skills
Successful Business Owner, Dedicated to Customer Service
Accomplishments
Three Year WV Banking Graduate
Completed many AIB Banking/Accounting courses.
Timeline
Substitute Teacher, K-12
Wake County Public Schools
08.2022 - Current
AVP/Branch Manager
FNB
01.2012 - 11.2015
Sales Associate
Waller Pools And Spa
12.2010 - 06.2012
AVP/Banking Center Manager
Wesbanco Bank
03.2004 - 12.2010
Corporate Bookkeeper
Best Western Hotel, Riverside
04.2002 - 01.2004
Small Business Co-Owner
Robb Hardware
06.1992 - 05.2001
Supervisor, New Accounts
Fed One Savings Bank
03.1986 - 05.1992
Bank Teller
Security National Bank And Trust
06.1978 - 04.1986
High School Diploma -
West Liberty State College
High School Diploma -
West Virginia Community College
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