Mollie Collins
Cedar Rapids
Summary
Personable and strategic thinker with passion for driving organizational success and fostering collaborative team environments. Possesses deep understanding of leadership principles and financial management, with strong skills in project oversight and strategic planning. Prepared to deliver impactful results through innovative solutions and effective team leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director, Patient Receivables and RCM Integration
Imagen Dental Partners
09.2024 - Current
- Directed strategic initiatives to drive organizational growth and success.
- Led cross-functional teams for seamless execution of large-scale projects.
- Achieved significant cost savings by optimizing operational processes.
- Enhanced team performance with effective leadership and guidance.
- Implemented 105 practices to use Pearly patient Statements and improved total AR by 30%
- Practice Integration - Document and create training materials and workflows for the successful integration of practices into the Imagen EcoSystem.
Senior RCM Manager, Practice Services
Imagen Dental Partners
06.2023 - 09.2024
- Manage the effective implementation of RCM best practices, provide SME support to practices, monitor practice RCM performance, and engage practice in RCM performance remediation
- Identified barriers to growth and contributed insights to practice growth plan by leveraging expertise and market knowledge
- Achieve 98% collection rate for 100 practices
Manager, Practice Onboarding
Imagen Dental Partners
06.2022 - 06.2023
- Enhanced team performance by implementing strategic initiatives.
- Developed comprehensive training programs to improve employee skills and efficiency.
- Increased customer satisfaction with streamlined service operations.
- Managed cross-functional teams for successful project delivery.
- Delivered exceptional assistance across transition of practice to assigned Operational leader upon successful completion of first ninety days, ensuring smooth handover and continuity of operations
- Completed practice onboarding process to deliver growth plan on day75 with satisfaction score of onboarding cSAT of4+ (P&O)
- Ensuring practices are applying best practices for AR management, creating an AR audit checklist for weekly audits on practices and updating the checklist and monitoring results
Regional Operations Manager
D4C Dental Brands
01.2020 - 01.2022
- Managed team of15 locations, ensuring operational efficiency and adherence to company standards
- Developed and integrated comprehensive training and onboarding program, resulting in30% increase in employee retention
- Cultivated culture of excellence, engagement, and compliance to foster positive work environment
- Analyzed Profit and Loss statements, identified areas for improvement, and implemented strategies for financial success
- Fostered and forged strong relationships of trust with patients, serving as an advocate for their needs and supporting doctors and staff
- Allocated resources, corresponded people to appropriate jobs to optimize productivity and achieved desired outcomes
- Maintained compliance with applicable government laws, rules, regulations, and company policies and procedures, mitigating legal and operational risks
- Served as liaison between non-clinical support functions, such as HR, compliance, billing, revenue cycle management and in-office personnel to facilitate effective communication and coordination
- Oversaw $25M in revenue across multiple brands and markets, driving financial success and growth
- Achieved significant increase in patient retention recall rates, improving from65% to83% within first year of management
Field Support Manager
D4C Dental Brands
01.2019 - 01.2020
- Coordinated staffing needs, including recruiting, interviewing, hiring, and termination processes in collaboration with HR Department
- Liaised with maintenance for prompt repair of office equipment, ensuring optimal functionality and minimizing disruptions
- Delivered robust leadership to staff members with keen focus on fostering positive and motivated work environment
- Developed and implemented comprehensive training programs and mentorships for new hires, ensuring smooth onboarding process and consistent professional development with company
- Coordinated end-of-month functions with corporate office, facilitating seamless communication and reporting
- Conducted on-time personnel performance standards reviews to promote transparency and accountability among all parties
- Succeeded in overseeing of11 dental practices by leading cross-functional team of11 managers and70 employees
- Led, planned, and delivered successful software implementation training program for70 offices over6 months
- Implementation of training material, cross functional programs, and mentorship programs to use on company intranet
Area Operations Manager
D4C Dental Brands
01.2019 - 01.2019
- Oversaw and monitored4 practices condition of premises and coordinated necessary maintenance / repairs to ensure safe and functional environment
- Served as initial point of contact for patient complaints by managing and addressing issues beyond clinical boundaries with empathy and professionalism
- Organized, planned, and chaired regular practice meetings to facilitate effective communication and collaboration among team members
- Managed all recruitment process, including updating job roles and vacancy information, screening initial applications, and conducting induction for new staff members
- Implemented feedback collection systems to procure and analyze patient feedback, contributing to continuous improvement in service delivery and patient satisfaction
- Stayed abreast of relevant employment legislation and implemented necessary changes to practice policies and procedures as well as ensure compliance / best practices
District Manager
Aspen Dental
01.2014 - 01.2019
- Delivered robust training, coaching, and mentorship to facilitate seamless integration of new programs and initiatives
- Established project timelines and managed teams to ensure timely achievement of milestones
- Recruited and trained cross-functional team of25 personnel to support organizational goals
- Recruited and supervised six managers and supervisors within organization
- Identified, addressed, and resolved patient issues in prompt manner
- Exhibited positive, memorable, and consistent experiences for each patient
- Increased revenue in the first3 months of5 practices by $460K combined
- Spearheaded a business line restructuring resulting in a25% increase in profits within a year
- Achieved a revenue growth of $150K in the first year of managing three practices
- Elevated customer satisfaction scores by30%
Education
Associate of Applied Science - Dental Assistant
Kirkwood Community College
Cedar Rapids, IASkills
- Onboarding & Integration
- Project Management
- Change Management
- Process Enhancement
- Key Performance Indicator Management
- Stakeholder Management
- Relationship Management
- Cross-functional Management
- Team Building & Leadership
Certification
- Certified Life Coach –2023
- Scrum Master Certification –2022
- Excel and PowerPoint – Udemy – Certified –2022
- Operations Management - eCornell Certificate program –2022
- Leadership Movement Award –2018
- DMI Regional Manager Training of completion -Aspen Dental –2016
- First Aid/CPR Certified
- Dental Assisting License
- Applied Associates Degree
LNGG
Interests
Accomplishments
Section name
Section name
Affiliations
Section name
Additional Experience
- Office Manager, Aspen Dental, Cedar Rapids, IA
- Oral Surgeon Dental Assistant, Cedar Rapids, IA
Timeline
Director, Patient Receivables and RCM Integration
Imagen Dental Partners
09.2024 - Current
Senior RCM Manager, Practice Services
Imagen Dental Partners
06.2023 - 09.2024
Manager, Practice Onboarding
Imagen Dental Partners
06.2022 - 06.2023
Regional Operations Manager
D4C Dental Brands
01.2020 - 01.2022
Field Support Manager
D4C Dental Brands
01.2019 - 01.2020
Area Operations Manager
D4C Dental Brands
01.2019 - 01.2019
District Manager
Aspen Dental
01.2014 - 01.2019
- Certified Life Coach –2023
- Scrum Master Certification –2022
- Excel and PowerPoint – Udemy – Certified –2022
- Operations Management - eCornell Certificate program –2022
- Leadership Movement Award –2018
- DMI Regional Manager Training of completion -Aspen Dental –2016
- First Aid/CPR Certified
- Dental Assisting License
- Applied Associates Degree
Associate of Applied Science - Dental Assistant
Kirkwood Community College
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