Mollie Fernandez
Albany,NY
Summary
Energetic and reputable individual with over 23 years of experience offering support and well-developed skills. Comfortable working in a fast-paced, demanding environment. Empathetic and compassionate with the ability to manage all types of personalities. Exceptional decision-making skills. Aiming to leverage my skills to successfully support your team.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
Ophthalmic Technician
Albany Eye Associates
Albany, NY
2023.09 - Current
- Conducts Visual Fields, OCTs, Topo's, screening, CEES
- Performs initial patient screenings and performs diagnostic tests ordered
- Supports patient flow goals with immediate documentation of patient information
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
Intake Coordinator
Second Chance Opportunities Inc
2022.11 - 2023.09
- Attend staff meetings & distribute intakes to apt staff
- Enter client data into OASAS GPRA database
- Coordinate & complete client intake processes, including determining eligibility for services, scheduling and guiding client through our services
Secretary/Office Assistant
NYS Education Dept
Albany, NY
2017.12 - 2022.12
- Gather, Prepare, document all grant applications
- Coordinate, book all travels arrangements & manage expense reports in SFS
- Developed and implemented an efficient filing system, database reducing the time needed to locate documents by 85%
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Medical Receptionist/Dr Tech
LensCrafters
2015.01 - 2017.11
- Scheduled appts, verified insurances, HIPPA
- Conducted Prescreen using Auto Refract, Keratometry Machines
- Dispensed, Adjusted & fixed patient's glasses
Bank Teller
First Niagara Bank
Albany, NY
2010.03 - 2015.12
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Sold and cross-sold bank products to new and existing customers.
- Trained new hires on customer service policies and procedures.
Education
Associate in science - Human Services
HVCC
Troy, NY 2017.09 - 2019.06
GED -
Hudson High School
HudsonSkills
- Microsoft Office Proficient
- HIPAA protocols
- Multi-Tasking
- EMR/EMS Systems
- Communication Skills
- Excellent time management skills
- Team leadership
- Clerical Support
- Microsoft Office Proficient
Certification
Customer Service Certification
Timeline
Ophthalmic Technician
Albany Eye Associates
2023.09 - Current
Intake Coordinator
Second Chance Opportunities Inc
2022.11 - 2023.09
Secretary/Office Assistant
NYS Education Dept
2017.12 - 2022.12
Associate in science - Human Services
HVCC
2017.09 - 2019.06
Medical Receptionist/Dr Tech
LensCrafters
2015.01 - 2017.11
Bank Teller
First Niagara Bank
2010.03 - 2015.12
GED -
Hudson High School