Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Mollie Heath

Chicago

Summary

Experienced Compliance Specialist skilled in preparing and submitting compliance documents. Adept at managing follow-ups, resolving compliance issues, and utilizing project management tools to maintain records and ensure process efficiency. Proven ability to collaborate with internal teams to support organizational resilience and strategic decision-making.



Overview

15
15
years of professional experience

Work History

Title & Contracts / Compliance Specialist

Curbio
02.2023 - Current
  • Regularly review and track compliance statuses, ensuring timely submission and approval of necessary documents.
  • Identify potential compliance risks and develop strategies to mitigate them.
  • Accurately prepare, review, and submit required compliance documents, ensuring all necessary information is included.
  • Address and resolve any compliance-related issues or discrepancies, including handling feedback and resubmissions.
  • Analyze contract terms to align with regulatory requirements and reduce risk exposure.
  • Perform in-depth research and analysis of property titles to verify ownership, identify encumbrances, and ensure accuracy of title records.

Support Specialist

Homeward
05.2021 - 08.2022
  • Supported team of 29 CX Managers with all account management needs, including email monitoring, phone coverage, and general maintenance of files.
  • Assisted team in reaching monthly contract goals
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Assisted with daily operations and transaction management to maximize revenue and encourage customer satisfaction and loyalty.
  • Communicated with 6 cross-functional teams to complete high priority tasks for transactions.
  • Created, processed, and reviewed real estate contracts across 6 states.
  • Mentored and trained 11 new hires, resulting in stronger staff development and increased productivity.

Transaction Coordinator and Office Assistant

Peerless Realty Group
08.2020 - 02.2023
  • Delivered clerical support to broker by handling range of routine and special administrative tasks.
  • Established client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Trained 2 new agents in MLS usage, answering questions and providing guidance.
  • Performed routine closings, maintains clean, accurate and accessible records and keeps close eye on transaction updates.

Application Clerk

Loyola University Chicago
07.2013 - 05.2016
  • Answered average of 20 calls per day, assisting customers with application completion for over 50 different graduate programs.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Exceeded expectations during busy season, returning up to 300 emails daily.
  • Trained and supervised 7 new student workers on data entry in CRM system.

Student Worker

Loyola University Chicago
11.2009 - 07.2013
  • Worked in team environment to maintain high levels of productivity.
  • Prepared up to 300 outgoing letters weekly for prospective students.
  • Organized, scanned, and reviewed up to 200 incoming mailed documents from applicants.
  • Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.

Server

Roadhouse Gas N Grill
05.2016 - 03.2020
  • Exceeded expectations when promoting loyalty program, adding at least 20 new members per week.
  • Created genuine connections with upwards of 50 guests per day and maintained positive attitude to ensure welcoming environment.
  • Trained 9 new servers to deliver exceptional experience for dining customers.

Education

BA - Public Relations/Advertising

Loyola University Chicago
Chicago, IL
05.2016

Skills

  • High Volume Project Management
  • Creative Problem Solving
  • Persistent Follow-Up
  • Meticulous Attention to Detail
  • Effective Communication
  • Advanced Organizational Skills
  • Adaptable Learner

Timeline

Title & Contracts / Compliance Specialist

Curbio
02.2023 - Current

Support Specialist

Homeward
05.2021 - 08.2022

Transaction Coordinator and Office Assistant

Peerless Realty Group
08.2020 - 02.2023

Server

Roadhouse Gas N Grill
05.2016 - 03.2020

Application Clerk

Loyola University Chicago
07.2013 - 05.2016

Student Worker

Loyola University Chicago
11.2009 - 07.2013

BA - Public Relations/Advertising

Loyola University Chicago

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Mollie Heath