Mollie Lancour
Marquette
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Bartender
Barge Inn
10.2023 - Current
- Crafted and served a variety of beverages, ensuring quality and presentation consistency.
- Managed bar inventory, performing regular stock checks to minimize waste and maintain supply levels.
- Provided exceptional customer service, fostering rapport with patrons to enhance overall experience.
- Trained new bartenders on drink preparation techniques and bar operations for seamless integration into team.
- Resolved customer complaints promptly, ensuring satisfaction while upholding establishment's reputation for service excellence.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender/server
Pictured Rocks Golf Course
05.2023 - 09.2023
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Collaborated with team members to efficiently manage high-volume service periods during peak hours.
- Resolved customer complaints promptly, fostering a welcoming atmosphere for all patrons.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Medical Receptionist
Access Family Medicine
05.2022 - 08.2022
- Managed patient scheduling, ensuring optimal appointment flow and reducing wait times.
- Processed patient information accurately using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining office inventory and ordering supplies as needed for operational efficiency.
- Handled patient inquiries and resolved issues promptly, improving patient satisfaction rates.
- Trained new staff on office protocols and software systems, fostering a collaborative environment.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Gym Attendant
Anytime Fitness
07.2021 - 04.2022
- Ensured cleanliness and maintenance of gym equipment and facilities.
- Assisted members with equipment usage, promoting safe and effective workouts.
- Conducted routine inspections of amenities to uphold safety standards.
- Managed member check-ins, enhancing customer service experience.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Enforced rules and held customers accountable for not following gym regulations.
- Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Educated new members on gym policies and procedures, fostering a safe and enjoyable workout environment for all users.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Server
Duck Pond Eatery and Beer Garden
05.2021 - 07.2021
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to patrons.
- Collaborated with kitchen staff to streamline order preparation processes.
- Trained new servers on restaurant policies and service protocols, promoting team cohesion.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Resolved guest complaints promptly, improving overall dining experience.
- Monitored table turnover rates, optimizing seating arrangements for maximum capacity during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Behavioral Neuroscience
Grand Valley State University
Allendale, MI01-2026
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Memory retention
- Professional appearance
Timeline
Bartender
Barge Inn
10.2023 - Current
Bartender/server
Pictured Rocks Golf Course
05.2023 - 09.2023
Medical Receptionist
Access Family Medicine
05.2022 - 08.2022
Gym Attendant
Anytime Fitness
07.2021 - 04.2022
Server
Duck Pond Eatery and Beer Garden
05.2021 - 07.2021
Bachelor of Science - Behavioral Neuroscience
Grand Valley State University