Mollie Lockett
Tavares,FL
Summary
Residential management professional with solid history of optimizing property operations and maintaining high standards. Committed to fostering collaborative team environment and ensuring reliable service. Skilled in property maintenance and tenant relations. Experienced and licensed CNA with strong clinical and people skills. Professionally trained, with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Responsible with excellent communication skills demonstrated by number years of experience in healthcare.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Residential Manager
Gateway Behavioral Health Services
Brunswick, GA
07.2019 - 06.2024
- Oversaw and managed support staff activities while maintaining a high level of staff morale and professionalism.
- Ensured HIPAA compliance.
- Provided on-call care at all times of day and night.
- Trained new staff on quality control procedures.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Extensive experience working in homes with disabled adults.
- Delivered specimens to lab.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's patients.
- Provided detailed prescription information to pharmacies.
- Maintained all confidential personnel files, license and CPR compliance records.
- Performed monthly inventory and maintained office and medical supply counts.
Residential Manager
Gateway Services Inc.
Brunswick, GA
09.2015 - 09.2018
- Oversaw and managed support staff activities while maintaining a high level of staff morale and professionalism.
- Ensured HIPAA compliance.
- Provided on-call care at all times of day and night.
- Trained new staff on quality control procedures.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Extensive experience working in homes with disabled adults.
- Delivered specimens to lab.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's patients.
- Provided detailed prescription information to pharmacies.
- Maintained all confidential personnel files, license and CPR compliance records.
- Performed monthly inventory and maintained office and medical supply counts.
Certified Nursing Assistant
Admire Care LLC
Clermont, FL
08.2013 - 11.2014
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
Certified Nursing Assistant
Leesburg North Campus
Leesburg, FL
06.2012 - 08.2013
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Pagett's disease.
Residential Site Manager, Certified
Healthcare Staffing Brunswick
Brunswick, GA
03.2008 - 03.2012
- Nursing assistant, Instructor 1
- Oversaw and managed number clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
- Ensured HIPAA compliance.
- Provided on-call care at all times of day and night.
- Trained new staff on quality control procedures.
- Followed infection control procedures.
- Assisted patients with daily functions.
- Monitored fluid intake and output levels.
- Extensive experience working in homes with disabled children and adults.
- Measured urine and delivered specimens to lab.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Assisted residents with bathing, dressing, feeding, lifting and transferring.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's patients.
- Provided detailed prescription information to pharmacies.
- Maintained all confidential personnel files, license and CPR compliance records.
- Performed monthly inventory and maintained office and medical supply counts.
- Strong leader for nursing personnel assigned to the unit/shift.
CSR, Telemarketer
Fairfield Resorts
Orlando, FL
11.2006 - 01.2008
- Resolved customer inquiries using CRM software, enhancing overall satisfaction and loyalty.
- Assisted in training new representatives on service protocols and company policies.
- Collaborated with team members to streamline processes for handling customer feedback.
- Implemented strategies to reduce response times for customer queries, improving efficiency.
- Conducted regular follow-ups with clients to ensure service quality and address concerns promptly.
- Led initiatives to enhance product knowledge among staff, resulting in improved customer interactions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CNA
Somerset Assisted Living & Memory Care
Tavares, FL
02.2003 - 10.2006
- Provided compassionate care to residents, ensuring a comfortable living environment.
- Assisted with daily living activities, promoting independence and dignity among residents.
- Monitored vital signs and reported changes in resident health to nursing staff.
- Collaborated with interdisciplinary team to develop individualized care plans.
- Implemented infection control measures to maintain a safe environment for residents.
- Engaged residents in recreational activities, enhancing mental and emotional well-being.
- Maintained accurate documentation of patient care and observations in electronic health records.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Housekeeper
Lakeside Inn
Mt. Dora, FL
03.1998 - 06.1999
- Supervised daily cleaning operations to ensure high standards of sanitation and guest satisfaction.
- Trained and mentored new staff on cleaning protocols and safety procedures.
- Developed efficient inventory management systems for housekeeping supplies, reducing waste.
- Implemented quality control measures to enhance service consistency across guest rooms.
Skills
- Dementia Care
- Senior Care
- Vital Signs
- Caregiving
- HIPAA
- Home Care
- Management
- Medication Administration
- Meal Preparation
- Alzheimer's Care
- Patient Care
- Developmental Disabilities Experience
- Laundry
- Nursing
- Experience with children
- Applied behavior analysis
- Data collection
- Memory care
- Working with people with autism
- Organizational skills
- Hoyer lift
- Microsoft Outlook
- Time management
- Microsoft Word
Certification
- CPR Certification
- CNA
- February 2024 to May 2026
- AED Certification
- Certified Medication Technician
- First Aid Certification
- Driver's License
Additional Information
- Skills
- Successfully directs staff meetings
- Patient/family focused
- Professional bedside manner
- Feeding assistance
- Knowledgeable in multitasking with the professionalism on the telephone in setting appointments, balancing and minor accounting skills
Timeline
Residential Manager
Gateway Behavioral Health Services
07.2019 - 06.2024
Residential Manager
Gateway Services Inc.
09.2015 - 09.2018
Certified Nursing Assistant
Admire Care LLC
08.2013 - 11.2014
Certified Nursing Assistant
Leesburg North Campus
06.2012 - 08.2013
Residential Site Manager, Certified
Healthcare Staffing Brunswick
03.2008 - 03.2012
CSR, Telemarketer
Fairfield Resorts
11.2006 - 01.2008
CNA
Somerset Assisted Living & Memory Care
02.2003 - 10.2006
Housekeeper
Lakeside Inn
03.1998 - 06.1999