Mollie Martin
Pulaski,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in take position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Dental Insurance Coordinator and Marketing
Vibe Dental Of Pulaski
08.2022 - Current
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Streamlined claim submission process for faster reimbursement and reduced claim denials.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated accounts payable reports for management review to aid in financial and business decision making.
Bar Manager
Hitt's Place
11.2019 - 07.2022
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
Education
High School Diploma -
Giles County High School
Pulaski, TN05.2016
Skills
- Conflict Resolution Techniques
- Documentation Management
- Reading Comprehension
- Job Billing
- Administrative Support
- Account Updating
- Value Estimation
- Inquiry Handling
- Financial Documentation
- Customer Service
- Account Reconciliation
- Collections Processing
- Mail Sorting
- Debt Management
- Payment Processing
- Payment Transactions
- Account Posting
- Signature Verification
- Financial Planning
- Statement Preparation
- Payment Collection
- Billing Statement Review
- Financial Transactions
- Regulatory Filings
- Presentation Skills
- Paperwork and Documentation
- Statement Distribution
- Billing and Invoicing
- Communications Management
- Creative Direction
- Sales Expertise
- Project Planning
- Appointment Scheduling
- HIPAA Compliance
- Clinical Documentation
- Insurance Verification
- Patient Care Coordination
- Financial Counseling
- Professionalism
- Goal Setting
- Multitasking Abilities
- Conflict Resolution
- Time Management
- Attention to Detail
- Active Listening
- Empathy and Compassion
- Organizational Skills
- Problem Solving
- Adaptability
- Critical Thinking
- Patient Relations
- Office Administration
- Filing and Recordkeeping
- Claims Processing
- Verbal and Written Communication
Timeline
Dental Insurance Coordinator and Marketing
Vibe Dental Of Pulaski
08.2022 - Current
Bar Manager
Hitt's Place
11.2019 - 07.2022
High School Diploma -
Giles County High School
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