Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mollie Mascaro

New Orleans,LA

Summary

Esthetician and makeup artist ready to take on new challenges and experience new areas of work. Excels in organization, reliable customer service, and personalized care for clients. Works very well with customers and coworkers alike and strives to create a judgment free and helpful environment. Can very easily adapt to a new work environment and provide a variety of services and skill sets.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Makeup Artist

Earthsavers Uptown
10.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintaining a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Resolved customer problems and complaints.
  • Sanitize makeup tools to avoid spread of infection.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhance client satisfaction by providing personalized makeup and skincare consultations and product recommendations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Advise clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Demonstrated and explained use of different beauty products, devices, and services to educate customers.
  • Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Opening and closing the store on my own including dropping off deposits, balancing the registers, filing closing paperwork, cleaning for the morning crew, and making sure all doors are locked and alarm is properly set.

Receptionist

Joli Coupe Salon
05.2019 - 09.2019
  • Answered incoming calls, handled daily scheduling of services and provided friendly, knowledgeable assistance when needed.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Oversaw inventory activities, including materials monitoring, supply stocking, and re-stocking.
  • Scheduled and confirmed appointments and meetings for stylists.
  • Answered customer questions, named services and products recommended by stylists.
  • Kept records organized to maintain customers personal and appointment information by entering and updating information,
  • Socialized professionally with customers and their families to provide a friendly environment, increase customer loyalty, helped make their wait times more enjoyable, advertised products and services, and answered any of their questions or concerns.

Restaurant Hostess

Copeland's Inc.
04.2018 - 05.2019
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Evaluated server loads and calculated accurate wait times based on communicating with other employees.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions.
  • Informed servers of newly seated parties for speedy service.
  • Took information about guests party sizes, led to seating, offered menus and drink orders.
  • Worked with front of house staff to make accommodations for handicap customers and other special requests.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.

Education

Esthiology

Aveda Arts & Sciences Institute
New Orleans, LA
06.2021

High School Diploma -

New Orleans Center For Creative Arts
New Orleans
05.2020

Skills

  • Organization
  • Customer service
  • Sanitary workspace expert
  • Male and female hair removal
  • Dermaplaning
  • Microblading and brow styling
  • Makeup Application
  • Makeup and skincare product knowledge
  • Ingredient knowledge
  • Client Relationship Building
  • Sales and Upselling
  • Client Consultations

Certification

  • CPR
  • Bloodborne pathogen
  • Microblading
  • Dermaplaning
  • High school level fine arts

Timeline

Makeup Artist

Earthsavers Uptown
10.2021 - Current

Receptionist

Joli Coupe Salon
05.2019 - 09.2019

Restaurant Hostess

Copeland's Inc.
04.2018 - 05.2019

Esthiology

Aveda Arts & Sciences Institute

High School Diploma -

New Orleans Center For Creative Arts

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