Mollie McMullen
Portland,OR
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
33
33
years of professional experience
Work History
Principal Broker
More Realty
Portland, OR
07.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained thorough knowledge of industry trends and regulations, providing informed advice to clients.
- Negotiated favorable contract terms for buyers and sellers, ensuring successful transactions.
- Assisted clients in navigating complex legal documentation during real estate transactions, reducing confusion and stress levels.
- Enhanced communication among team members by creating standardized procedures and documentation practices.
Principal Broker
John L. Scott
Portland, OR
07.2005 - 07.2024
- Implemented innovative marketing strategies to showcase property listings, attracting potential buyers.
- Conducted comprehensive market analyses to determine optimal pricing strategies for property listings.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Successfully managed a diverse portfolio of properties, catering to various client needs and preferences.
- Assisted clients in navigating complex legal documentation during real estate transactions, reducing confusion and stress levels.
- Mentored junior agents to improve their skills and performance, enhancing the overall productivity of the team.
Head Manager
McMenamins
Portland, OR (several Locations)
02.1992 - 07.2005
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Conducted regular performance reviews for direct reports, providing valuable feedback that encouraged personal development.
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Increased team efficiency by streamlining processes and implementing organizational systems.
Education
High School Diploma -
Mountain View High School
Vancouver, WAPsychology And History
Portland Community College
Portland, ORSkills
Strong Customer Service Skills
Team Leadership and Motivation
Professional Telephone Demeanor
Issue and Complaint Resolution
Excellent Communication
Multitasking Ability
Interpersonal Skills
Computer Skills
Escalation Handling
Calm and Professional Under Pressure
Timeline
Principal Broker
More Realty
07.2024 - Current
Principal Broker
John L. Scott
07.2005 - 07.2024
Head Manager
McMenamins
02.1992 - 07.2005
High School Diploma -
Mountain View High School
Psychology And History
Portland Community College
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