Mollie Moghadasnia
The Disneyland Resort
Santa Ana,CA
10
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Entertainment Host
7 Years 11 Months- Engaged audiences through interactive storytelling and immersive experiences.
- Coordinated Performer and Host schedules to optimize guest satisfaction and operational flow.
- Trained and mentored new Hosts on Operational specifics and guest interaction protocols.
- Collaborated with Leadership to develop innovative entertainment offerings aligning with brand standards.
- Partnered with other Lines of Business to provide excellent Guest experience
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Assisted in creating and implementing improvements to the Operation to ensure excellent Guest Service.
- Maintained a professional demeanor while hosting high-profile events, representing the company brand positively.
- Received consistent positive feedback from Guests and Leadership regarding performance as an Entertainment Host and leader.
Working Lead
2 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Head Cashier
7 Months- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored staff on cash handling procedures and customer service standards.
- Implemented inventory management practices to maintain optimal stock levels and minimize loss.
- Resolved customer inquiries and concerns, enhancing overall satisfaction with store experience.
- Coordinated with management to establish promotional displays, encouraging increased customer engagement.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Education
Master of Arts - Professional Creative Writing
Bachelor of Arts - English Literature
Skills
Engaging personality
Effective multitasking
Self-driven and motivated
Exceptional communication
Task prioritization
Guest services
Strong work ethic
Problem-solving
Customer service
Time management
Attention to detail
Problem-solving abilities
Timeline
Working Lead
Disneyland Resort
05.2023 - 06.2025Read More
Entertainment Host
The Disneyland Resort
10.2018 - 09.2026Read More
Head Cashier
Barnes And Noble Bookstore
02.2017 - 09.2017Read More
University of Denver
Master of Arts from Professional Creative Writing
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Biola University
Bachelor of Arts from English Literature
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