Summary
Overview
Work History
Education
Skills
Timeline
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MOLLIE NEAL

San Fransisco ,CA

Summary

Collaborative leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Dedicated to partnering with team to promote and engage, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Experienced, highly motivated Team Leader with extensive Client relations and management experience. Strong communication and collaboration skills. Well-versed in Employee Training & Development. Expertise in Budget, Revenue & Margin Management.


Overview

8
8
years of professional experience

Work History

Veterinary Practice Manager

Modern Animal - Russian Hill
06.2023 - Current
  • Hired, trained and supervised employees to maintain team of high performers.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Budgeted for resources to control expenditure and maximize profits.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Developed marketing strategies to increase visibility and patient base.

Veterinary Practice Assistant Manager

Modern Animal - NoPa
10.2022 - 06.2023
  • Collaborated with the clinic manager to maintain daily operations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Prepared annual budgets with controls to prevent overages.
  • Assisted in hiring, onboarding, and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored key performance metrics to identify areas for improvement.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales and Service Team Leader

Sephora, LVMH
09.2019 - 08.2022
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Drove team revenue totals by bringing in top sales numbers.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Property Management Lead

Barbara Barkan
03.2020 - 04.2021
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Retail Sales Manager

Celebrations Bridal
02.2016 - 08.2018
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Education

Bachelor of Science - Political Science, Philosophy

University of Nevada, Las Vegas
Las Vegas, NV

High School Diploma -

Bishop Gorman High School
Las Vegas, Nevada
2014

Skills

  • Clinical Staff Management
  • Revenue Management
  • Staff Training
  • Inventory Management
  • Performance Monitoring and Evaluation
  • Profitability Strategies
  • Utilization Management
  • Policy and Procedure Implementation
  • Customer Service

Timeline

Veterinary Practice Manager

Modern Animal - Russian Hill
06.2023 - Current

Veterinary Practice Assistant Manager

Modern Animal - NoPa
10.2022 - 06.2023

Property Management Lead

Barbara Barkan
03.2020 - 04.2021

Sales and Service Team Leader

Sephora, LVMH
09.2019 - 08.2022

Retail Sales Manager

Celebrations Bridal
02.2016 - 08.2018

Bachelor of Science - Political Science, Philosophy

University of Nevada, Las Vegas

High School Diploma -

Bishop Gorman High School

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MOLLIE NEAL