Mollie Pitock
Erial,NJ
Summary
My objective is to obtain a position as a Supervisor, fulfilling my position and duties to the fullest of my ability, and providing quality healthcare.
Overview
22
22
years of professional experience
Work History
Patient Care Coordinator
Virtua
08.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated transportation to get patients to and from medical appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures.
Medical Assistant
Virtua
05.2023 - 08.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained an safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Virtua
07.2002 - 05.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the organizations commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Education
Certified Computerized Medical Assistant - Computerized Medical Assistant
Academy of Computer Careers
Sewell, NJ06.2002
High School Diploma -
Hammonton High School
Hammonton, NJ06.1996
Certified Medical Assistant - Medical Assistance
Atlantic County Vocational Technical School
Mays Landing, NJ06.1996
Skills
- Patient Relations/Hygiene
- Office Administration
- Insurance Verification/Prior Authorizations
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Scheduling
- Patient Registration
- Complaint Investigation
- Medical Terminology/A&P
- Vitals
- Medical Records
- Medication Reconciliation
- Maintain Sample Medications
- EKG's/Holter Monitors/Phlebotomy/Vaccinations/Genetic Testing/Urinalysis/Glucose Testing
- First Aid/CPR
- OSHA Regulations
- Preop Clearance Paperwork
- Weekly/Monthly HRO Reports/Cirruscon
- Daily Sterilization of Gynecological Instruments using Autoclave
- Assisted with Gynecological Procedures
Timeline
Patient Care Coordinator
Virtua
08.2023 - Current
Medical Assistant
Virtua
05.2023 - 08.2023
Medical Assistant
Virtua
07.2002 - 05.2023
Certified Computerized Medical Assistant - Computerized Medical Assistant
Academy of Computer Careers
High School Diploma -
Hammonton High School
Certified Medical Assistant - Medical Assistance
Atlantic County Vocational Technical School