Detail-oriented professional with extensive experience in financial crime investigations and data analysis. Known for strong problem-solving skills and effective team collaboration, contributing to enhanced fraud detection and prevention strategies.
Overview
8
8
years of professional experience
Work History
Financial Crimes Specialist
WPCU
10.2023 - Current
Reviewed financial transactions for signs of suspicious activity.
Assisted in conducting investigations of potential financial crimes.
Collaborated with teams to gather evidence and information.
Participated in training sessions on fraud detection techniques.
Performed general accounting handling functions such as closing accounts and placing accounts on hold.
Monitored customer accounts for changes in behavior that could indicate criminal activity.
Collaborated with internal departments such as legal, compliance and audit to ensure proper processes are being followed.
Researched current trends in the field of financial crime prevention and detection.
Provided training to staff members on how to detect and prevent financial crimes.
Investigated customers' backgrounds through public records searches, credit checks.
Financial Coach
WPCU
07.2022 - 10.2023
Guided clients in creating personalized financial plans for their goals.
Educated individuals on budgeting techniques and financial management strategies.
Analyzed client financial situations to recommend suitable products and services.
Provided ongoing support to clients, addressing inquiries about financial products.
Assisted clients in setting up online banking accounts if necessary.
Advised clients on how to manage their credit score by using credit cards responsibly and paying off debts in a timely manner.
General Manager of Operations
Lock 27 Brewing
05.2017 - 07.2021
Managed inventory control processes to ensure product availability and quality.
Led staff training programs to enhance team skills and operational efficiency.
Coordinated with suppliers to maintain consistent delivery of raw materials.
Monitored compliance with health and safety regulations in the workplace.
Analyzed operational performance data to identify areas for improvement.
Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
Resolved escalated customer service issues in a timely manner.
Collaborated with marketing team to develop promotional campaigns for products or services.
Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
Managed training programs for new employees, including orientation and onboarding activities.
Developed and implemented operational policies and procedures to improve efficiency.
Conducted regular meetings with department heads to review progress against goals and objectives.
Reviewed reports on operational performance metrics and identified areas of improvement.
Provided strategic direction to staff members in order to maximize productivity.
Ensured compliance with safety guidelines by regularly inspecting work areas.
Recruited, hired, and trained new staff members according to organizational standards.
Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
Established quality assurance processes to ensure customer satisfaction.
Created and managed annual operating budget for the department.
Managed scheduling, training and inventory control.
Education
Bachelor of Arts - Applied Psychology
Wright State University
Dayton, OH
Bachelor of Science - Business Administration And Management
Franklin University
Columbus, OH
Skills
Fraud detection
Research analysis
Data analysis
Problem solving
Attention to detail
Training development
Timeline
Financial Crimes Specialist
WPCU
10.2023 - Current
Financial Coach
WPCU
07.2022 - 10.2023
General Manager of Operations
Lock 27 Brewing
05.2017 - 07.2021
Bachelor of Arts - Applied Psychology
Wright State University
Bachelor of Science - Business Administration And Management