Mollie Stevens
Bement,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeping Supervisor
University Of Illinois
Urbana, Illinois
12.2017 - Current
- Worked with front desk to respond promptly to all guest requests.
- Communicated with managers to stay informed of changes affecting housekeeping operations.
- Coordinated daily workflow through task prioritization and scheduling.
- Communicated repair needs to maintenance staff.
- Maintained accurate inventory records.
- Created set ups for events and conference in accordance with provided layouts.
- Provided excellent customer service, both on the phone and on the property.
Clerk/Assistant Manager
Bement Stop & Go
Bement, IL
06.2016 - 11.2017
- Evaluated performance against goals and implemented appropriate development plans.
- Conducted weekly inventories
- Maintained secure cash drawers.
- Reconciled secure cash drawers at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Resolved customer issues, often exceeding their expectations.
Office Assistant
Animal Hospital Of Monticello
Monticello, IL
05.2015 - 06.2016
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Streamlined and digitized record filing system to improve document organization and management.
- Reconciled daily sales transactions, accounting for errors and resolving discrepancies.
- Executed billing tasks and recorded information in company databases.
Waitress/Bartender Shift Manager
The Lucky Monkey
Bement, IL
11.2013 - 05.2015
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Mayor
Village Of Bement
Bement, IL
05.2009 - 05.2013
- Attended public forums, events and informal meetings.
- Directed operations, planning and administration of city departments.
- Signed contracts, ordinances and other official documentation to execute orders of office.
- Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
- Prepared and presided over board meetings.
- Created a climate of open discussion and public input regarding community needs.
Quality Specialisty
Caterpillar
Decatur, IL
06.2006 - 07.2013
- Performed preliminary, in progress, and final product inspections.
- Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.
- Monitored production operations for compliance with specifications, identifying and resolving non-conforming parts issues
- Recorded defects, documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Liaised between production and quality assurance departments to streamline processes and increase daily productivity.
Merchandising Intern
The Walt Disney Company
Orlando, FL
05.2005 - 01.2006
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Completed training on providing world class customer service.
- Arranged consistent shelves, bins and racks by following established planograms.
- Answered customers' questions about merchandise.
- Reconciled invoices to items received to ensure accurate inventory.
Education
Bachelor of Science - University Studies
Southern Illinois University
Carbondale 08.2001 - 05.2005
Skills
50 WPM typing speed
Filing and data archiving
Conference planning
Time management
Documentation and reporting
Account Reconciliation
Customer and client relations
Invoice Processing
Multi-line phone proficiency
Sensitive information handling
Inter-department collaboration
Performance improvements
Affiliations
- Lions Club
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housekeeping Supervisor
University Of Illinois
12.2017 - Current
Clerk/Assistant Manager
Bement Stop & Go
06.2016 - 11.2017
Office Assistant
Animal Hospital Of Monticello
05.2015 - 06.2016
Waitress/Bartender Shift Manager
The Lucky Monkey
11.2013 - 05.2015
Mayor
Village Of Bement
05.2009 - 05.2013
Quality Specialisty
Caterpillar
06.2006 - 07.2013
Merchandising Intern
The Walt Disney Company
05.2005 - 01.2006
Bachelor of Science - University Studies
Southern Illinois University
08.2001 - 05.2005