Mollie Villarreal
Puyallup
Summary
Dynamic Operations Consultant with a proven track record at McDonald's, enhancing operational efficiency and driving process improvements. Skilled in staff training and development, I foster cross-functional teamwork and build strong customer relationships. Successfully implemented strategies that increased sales and profitability while mentoring teams to achieve their professional goals.
Overview
24
24
years of professional experience
Work History
Operations Consultant
McDonald's
03.2023 - Current
- Analyzed operational workflows to identify inefficiencies and recommend process improvements.
- Collaborated with team members to implement training programs enhancing staff performance and service quality.
- Supported cross-functional teams in executing special promotions and ensuring compliance with brand standards.
- Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
- Conducted thorough market research to identify trends and inform business strategy development efforts.
- Implemented processes and procedures to improve overall efficiency in operations.
General Manager
Mcdonald's
03.2004 - 03.2023
- Oversaw daily operations, ensuring efficiency and adherence to company policies.
- Developed and implemented strategic plans to enhance operational performance.
- Managed cross-functional teams, fostering collaboration and communication across departments.
- Analyzed market trends, providing insights to inform business strategy and decision-making.
- Conducted performance evaluations, mentoring staff to achieve professional growth and development.
- Established key performance indicators, tracking progress toward organizational goals.
- Managed budget implementations, employee reviews, training, schedules and scheduling
- Developed and implemented strategies to increase sales and profitability.
General Manager
PASHA Enterprises (Mcdonald's Franchisee)
04.2001 - 03.2004
- Conducted performance evaluations, mentoring staff to achieve professional growth and development.
- Established key performance indicators, tracking progress toward organizational goals.
- Managed budget implementations, employee reviews, training and schedules
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Business Administration And HR Management
Colorado Technical University
Colorado Springs, CO02-2023
Skills
- Customer relationships
- Operational efficiency
- Staff training and development
- Business process improvement
- Compliance
- Cross-functional team leadership
- Teamwork and collaboration
- Team building
- Cross-functional teamwork
Timeline
Operations Consultant
McDonald's
03.2023 - Current
General Manager
Mcdonald's
03.2004 - 03.2023
General Manager
PASHA Enterprises (Mcdonald's Franchisee)
04.2001 - 03.2004
Business Administration And HR Management
Colorado Technical University
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