Mollie Welton
Saint Joseph,MI
Summary
Dedicated and detail-oriented professional with over 10 years of experience in various administrative and customer service roles. Seeking a challenging position that allows me to utilize my skills in scheduling, data management, and customer service to contribute to a dynamic organization.
Overview
12
12
years of professional experience
Work History
Recruiting Specialist
Express Employment Professionals
07.2023 - Current
- Currently working as Recruiting Specialist at Express Employment Professionals
- On-site role in St. Joseph, Michigan
- Call applicants to gather work history, their desired work type, and appropriate information required for job placement
- Provide excellent customer service to all applicants over the phone and in person
- Answer incoming calls on multi-line phones
- Assist Account Manager by doing in-person interviews and onboarding as needed
- Help associates complete all onboarding documents and confirm all information is correct
- Complete and E-verify I9 documents for associates
- Create recruiting plans to make sure a large amount of incoming calls and applicants are contacted in a timely manner.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
Front Office Coordinator
Express Employment Professionals
08.2022 - 07.2023
- Answer and transfer incoming phone calls, providing a high level of customer service
- Monitored office supplies by checking inventory and placing orders.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Schedule appointments, meetings, and interviews, ensuring efficient office operations
- Digitize files from hard copy to update order software and maintain an organized filing system
- Proficient in Scheduling, Microsoft Office, Data Entry, and digital management systems
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Skilled in Receptionist Duties, offering exceptional customer service and professionalism.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Created and updated records and files to maintain document compliance.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
Administrative Assistant
Indiana Michigan Power
08.2021 - 08.2022
- Worked as an Administrative Assistant on contract with Indiana Michigan Power
- Handled initial contact with customers regarding orders and updates for large-scale orders
- Scheduled technicians and servicers for fieldwork
- Digitized files from hard copy to update order software and filing system
- Assisted with on-call storm work during customer outages
- Proficient in Scheduling, Microsoft Office, Data Entry, Project Management, and digital management systems.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
Front Desk Receptionist
Caretel Inns of Saint Joseph
02.2021 - 08.2021
- Acted as a Front Desk Receptionist at Caretel Inns of Saint Joseph
- Scheduled patient-family visits during Covid Regulation
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new team members on company procedures, customer service and issue resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Digitized hard copy forms for filing and updated patient files in Epic software
- Assisted during patient activities and supported HR and Accounting managers with daily tasks
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Proficient in Receptionist Duties, Customer Service, Epic Systems, Microsoft Excel, and Microsoft Office.
Associate Manager
Family Express Corporation
06.2011 - 01.2020
- Managed customer service and retail operations for Family Express Corporation
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Valparaiso High School
Valparaiso, IN06.2011
Skills
- Scheduling
- Microsoft Office
- Data Entry
- Digital Management Systems
- Receptionist Duties
- Customer Service
- Microsoft Excel
- Recruitment and Selection
- Office Equipment
- Client Satisfaction
References
Available upon request
Timeline
Recruiting Specialist
Express Employment Professionals
07.2023 - Current
Front Office Coordinator
Express Employment Professionals
08.2022 - 07.2023
Administrative Assistant
Indiana Michigan Power
08.2021 - 08.2022
Front Desk Receptionist
Caretel Inns of Saint Joseph
02.2021 - 08.2021
Associate Manager
Family Express Corporation
06.2011 - 01.2020
High School Diploma -
Valparaiso High School
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