Molly Abate
Littleton,CO
Summary
Dynamic professional with 10 years of diverse experience in banking, insurance, and retail, demonstrating a consistent ability to enhance customer satisfaction, and operational efficiency. Proven expertise in effectively resolving customer complaints, managing transactions, and assisting with various projects, all while maintaining a high standard of service. Strong skills in the Microsoft Office Suite and adaptability contribute to quick learning and effective time management under pressure. Committed to leveraging these abilities to drive success in future opportunities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales/Stock Associate
World Market
Littleton, CO
07.2021 - Current
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner in-store and over phone
- Assisted managers with various projects including setting the floor displays, putting out sale signs, and other tasks as needed
- Processed online pick up orders accurately and efficiently, insuring the correct products were given to the customer
- Helped handled beer and wine ordering/receiving reports
- Worked to keep the floor neat, organized, and well stocked
Bank Teller
Independent Financial
Littleton, CO
03.2017 - 05.2019
- Accurately processed deposits, withdrawals, transfers, and other banking transactions
- Followed bank security procedures to protect customer data and assets
- Researched and resolved customer complaints in a timely and professional manner
- Managed customer accounts and provided excellent customer service in person, through email, and phone
Administrative Assistant
Chris Leef General Agency
Westminster, CO
05.2016 - 02.2017
- Processed client binders, invoices, insurance policies, and other pertinent insurance documents
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Customer Service/Sales Associate
Dillards Department Store
Broomfield, CO
08.2015 - 05.2016
- Greeted customers in a friendly and professional manner
- Provided excellent customer service and resolved customer issues
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Education
Business Admin Certificate -
Arapahoe Community College
Littleton, CO12-2019
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO05-2015
Skills
- Analytical Skills
- Ability to Work Under Pressure
- Effective Time Management
- Adaptability
- Fast Learner
- Microsoft Office Suite
Certification
- AINS 23 - Commercial Insurance Certification, March 2016
- AINS 21 - Property and Liability Insurance Certification, October 2015
References
References available upon request.
Timeline
Sales/Stock Associate
World Market
07.2021 - Current
Bank Teller
Independent Financial
03.2017 - 05.2019
Administrative Assistant
Chris Leef General Agency
05.2016 - 02.2017
Customer Service/Sales Associate
Dillards Department Store
08.2015 - 05.2016
Business Admin Certificate -
Arapahoe Community College
Bachelor of Science - Psychology
Colorado State University
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