Molly A. Bode

After rejoining the Atlas team, I had the unique opportunity to serve as the sole Treatment Coordinator for the practice's general dentist, sedation dentist, and endodontist. Working in this fast-paced, specialty-driven environment, I played a critical role in managing patient treatments, verifying insurance, and communicating financial obligations while maintaining a strong focus on exceptional patient care in endodontics. My role required balancing the needs of multiple specialists and meeting daily and monthly production goals, all while fostering positive relationships with both patients and staff.

Key Responsibilities:

• Verify insurance details for upcoming appointments to ensure accuracy and proper coverage across various specialties.
• Attach the correct fee schedule to each patient's treatment plan, based on the specific doctor providing care.
• Present treatment plans to patients, explaining insurance copays, out-of-pocket costs, and payment options with clarity and empathy.
• Assist patients in understanding their financial responsibilities and guide them through the insurance process to ensure transparency.
• Focus on meeting daily and monthly production goals to contribute to the practice’s overall financial success.
• Collaborate closely with the hygiene, clinical, and specialist teams to ensure seamless patient care and communication.
• Maintain accurate records of patient treatments, insurance claims, and financial documents to support efficient office operations.

I began my role at Light Dental Studios as a Patient Care Coordinator, where I was responsible for scheduling patients, verifying insurance benefits, collecting copays, and maintaining routine office procedures. Shortly after, I was promoted to Credentialing Manager, where I took charge of a previously unmanaged department for 21 locations and over 50 doctors.

Key Achievements:

• Developed and implemented a standard operating procedure (SOP) for the credentialing process.
• Created a master Excel spreadsheet to streamline the credentialing process for 26 insurance plans.
• The billing department now uses this spreadsheet to efficiently manage and submit claims, leading to increased claim acceptance and revenue.

As the Administrative Coordinator at a small general practice, I oversee all office operations to ensure everything runs smoothly. My responsibilities include managing patient scheduling, maintaining records, verifying insurance, and communicating benefits and copayments to patients. I work to optimize the daily schedule, meet production goals, and keep accounts receivable healthy. I also collaborate with the team to identify areas for improvement and streamline our processes, always aiming to provide the best service for our patients.

As the first point of contact for our practice, I play a key role in managing communication with patients, referring offices, and insurance companies. My responsibilities include answering phone calls, emails, texts, and interacting with patients in person. I work closely with general dentists, insurance companies, and our periodontists to ensure patients receive the care they need.

A significant part of my role is obtaining treatment referrals and records from referring offices, ensuring strong, ongoing relationships with those offices to support continued collaboration. I also submit preauthorizations, explain insurance estimates and benefits to patients, and communicate our office payment agreements, collecting payment at the time of treatment.

For high-risk patients, I submit medical clearance forms, schedule case discussions, and arrange specialty tests. Additionally, I prepare prescriptions, consent forms, driving releases, and aftercare appointments on a daily basis, all while ensuring seamless communication and excellent patient care.

• During my time in this role, I had a lot of responsibilities and opportunities for growth
• I am particularly proud of my work in accounts receivable
• With a comprehensive understanding of dental benefits, I helped patients make the most of their insurance and provided accurate information on out-of-pocket costs
• I was responsible for managing day sheets, deposits, claim submissions, appeals, and collection calls
• I also played a key role in maintaining a full daily schedule while meeting production goals
• Additionally, I spent time each week managing our social media accounts and writing a monthly blog
• As part of our commitment to our patients, I organized a quarterly giveaway

• I started working as a medical assistant for an optometrist, where I would perform various diagnostic tests on patients to assist with their eye exams
• This included taking complete medical intake information and updating their medical charts
• I really enjoyed teaching patients how to wear contact lenses and helping them choose the perfect pair of glasses
• I also learned how to take care of glasses and do minor repairs
• Later, I was promoted to lead receptionist
• In this role, I was responsible for checking insurance benefits, submitting claims, managing daily deposits, ordering glasses, and scheduling appointments