Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Ready to apply 10 years of experience to long-term position.
Hi, I’m
Molly Aguilar
Plainfield,IL
Summary
Overview
13
years of professional experience
Work History
TNT Screen Printing
General Manager
03.2019 - Current
Job overview
- Maintained relationships with clients through punctuality and excellent customer service.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Delivered prompt service to prioritize customer needs.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Created content strategies for digital media.
- Worked flexible hours across night, weekend and holiday shifts.
- Ran errands and provided general office support.
- Proved successful working within tight deadlines and fast-paced environment.
TGI Fridays
Bartender
06.2013 - 12.2019
Job overview
- Followed strict recipes and drink measurements to minimize product used.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Helped management plan and serve bar menu exceeding customer expectations.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
Kuma's Corner
Lead Bartender
11.2017 - 03.2019
Job overview
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Consulted with managers to organize special events and promotions.
Abercrombie & Fitch
Sales Associate
11.2012 - 09.2013
Job overview
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained clean sales floor and straightened and faced merchandise.
Ottawa Street Pool
Red Cross Certified Lifeguard
06.2010 - 09.2013
Job overview
- Responded to emergency situations in a timely, efficient manner.
- Responded to patron incidents in professional and timely manner.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Administered CPR and first-aid following best practices.
- Attentively monitored swimmers to identify distress.
- Provided friendly customer service to guests and addressed concerns.
Education
Joliet Junior CollegeJoliet, IL
Associate of Arts from Business Administration And Management
06.2015
University Overview
- Dean's List Fall and Spring 2014
- Dean's List Fall and Spring 2015
- 3.6 GPA
Plainfield South High SchoolPlainfield, IL
High School Diploma
06.2012
University Overview
- Honor Roll
- Completed AP course in Rhetoric
- Extracurricular Activities: Cheerleading
Skills
- Verbal and Written Communication
- Time Management
- Customer Service and Assistance
- Livechat Messaging
- Workflow Improvements
- Active Listening
- Problem-Solving Ability
- Attention to Detail
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Calm and Professional Under Pressure
- Product and Service Knowledge
- Staff Training
- Customer Success
- Patience
- Ability To Meet Deadlines
- Critical Thinking
- Interpersonal Communications
- Computer Literacy
- Compassion
- Teamwork
- Organizational Skills
- Creativity
- Creative Problem-Solving
- Attentive Service
- Professional Responsibility
- Flexibility
- Emotional Intelligence
Accomplishments
Accomplishments
- Supervised team of 7 staff members.
- Won "World Bartender Championship" Award for Orland Park TGI Fridays.
- Promoted to Lead Bartender.
- Promoted to Bartending Coach.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month for outstanding performance and team contributions.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
General Manager
TNT Screen Printing
03.2019 - Current
Lead Bartender
Kuma's Corner
11.2017 - 03.2019
Bartender
TGI Fridays
06.2013 - 12.2019
Sales Associate
Abercrombie & Fitch
11.2012 - 09.2013
Red Cross Certified Lifeguard
Ottawa Street Pool
06.2010 - 09.2013
Joliet Junior College
Associate of Arts from Business Administration And Management
Plainfield South High School
High School Diploma