Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Molly Albright

Lebanon,PA

Summary

Highly efficient candidate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adaptable team leader with excellent background of quick and effective performance. Highly experienced in performing quality inspections and machinery operations.

Overview

14
14
years of professional experience

Work History

Associate

Prestige Restorations
10.2023 - 12.2023
  • Thrived in building rapport and canvassing territory in order to generate sales leads
  • Assisted homeowners with filing a claim with their insurance companies when weather damage had been found on their homes
  • Trained in the ability to inspect roofs and siding in order to properly assess damages
  • Utilized exceptional communications skills and sales tactics
  • Enjoyed working as a team in order to accomplish shared goals.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Successfully negotiated contracts with vendors, securing favorable terms for the organization.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Worked varied hours to meet seasonal and business needs.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Provided product price information to customers.
  • Created solutions for customers to satisfy specific needs, quality and budget.

Customer Development/Sales Representative

Power Home Remodeling
10.2022 - 10.2023
  • Successfully prospected, pitched, and qualified leads in order to set appointments for the sales team
  • Thrived in building rapport and canvassing territory in order to generate sales leads
  • Developed interpersonal, organizational, and communication skills
  • Spoke publicly with confidence and poise
  • Utilized a keen sense of self-motivation, dignity, and resolve
  • Needed to learn a wide-range of skills that carry through a variety of career paths
  • Naturally relational and articulate individual who thrives in human interaction
  • Delivered an interactive sales presentation on eco-friendly, green products and services to customers
  • Participated in ongoing sales trainings and coaching camps on a weekly basis for team building and mentorship.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Sales Professional

Sleep Number Corp.
11.2020 - 10.2022
  • Able to make a connection with a diverse array of customers
  • Utilized a sales process to discover each customer's unique sleep needs
  • Proactively and effectively communicated product features and benefits, as well as promotional information
  • Provided timely, relevant follow-up calls and communication
  • Adept at using technology required for store operations like POS systems, sales presentations, and interactive demonstrations.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
  • Optimized lead generation processes by implementing data-driven prospecting methods, increasing pipeline quality and quantity.
  • Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
  • Mentored junior colleagues in mastering consultative selling techniques that prioritize understanding customer needs over pushing products.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Generated new leads through networking and attending industry events.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.

Phlebotomist

Quest Diagnostics
06.2020 - 10.2020
  • Worked in a hospital setting to obtain blood work from patients of various backgrounds and health statuses
  • Practiced safe, effective specimen collections while being aware of limb restrictions, IV lines, fistulas, and an exorbitant amount of other factors which would affect specimen collection
  • Collected blood work from patients of all ages, including, but not limited to newborns, infants, teens, adults, and geriatric patients
  • Worked as a team to accomplish a common goal
  • Worked at a very fast pace to ensure all patients have been collected in a timely manner
  • Very physically demanding: lifting, bending, twisting, squatting, and standing for long periods of time.

Nursing Home/Ambulatory Staff

Trivergent Health Alliance
10.2018 - 01.2020
  • Traveled to various nursing homes and outpatient facilities within Frederick county where I specialized in obtaining lab work from geriatric and mentally disabled patients
  • Primarily worked as a team with little to no overhead at high volume locations
  • Maintained a clean and organized work environment while keeping the processing area as sterile as possible to prevent cross contamination
  • Practiced safe, and effective specimen collections with accuracy while adapting to a plethora of variables out in the field
  • Collected labs from patients aged who were neonatal to the elderly
  • Equally comfortable collecting specimens via capillary, straight, and butterfly needles
  • Comfortable reading and collecting lab orders from numerous providers and practices including manually submitting verbal orders as well
  • Received and batched various specimens including, but not limited to: routine labs, urine and fecal specimens, Glucose Tolerance tests, Lactose Tolerance tests, H
  • Pylori Breath tests, and MRSA swabs
  • Improved upon valuable office skills including auditing, copying, faxing, telecommunications
  • Increased knowledge in Microsoft office programs such as Excel, Outlook, Word, and others.

Wireless Sales Expert - Manager

Wireless Advocates
07.2016 - 01.2020
  • Used my skills in customer service to provide educated suggestions which varied on individual needs as well as place online orders though a multitude of platforms based on their requests
  • Was proficient in knowing the prices, plans, and promotions for four of the major cell phone carriers, which required significant memorization capabilities
  • Worked as a team in order to achieve set sales and performance objectives even during high operating volumes
  • Followed specific guidelines for work space organization and product placement while working inside Costco
  • Became technologically savvy in working with computers, printers, copiers, and fax machines
  • Managerial responsibilities included the above as well as placing orders for office supplies, auditing, being vigilant in keeping products in stock, task delegation, scheduling, inspiring my team to meet sales goals, provided essential training, guidance, product materials, and corrective action when needed.

Seasonal Sales Associate

Yankee Candle
10.2015 - 02.2016
  • Used effective communication to provide customers with educated suggestions for specific products and up-sold when applicable in order to meet sales goals
  • Maintained a clean and organized work environment
  • Worked as a team to provide the best customer experience possible
  • Other responsibilities included unloading shipments, running register transactions, telecommunications, and being knowledgeable of all current product promotions and locations.

Barista/ Bookseller

Books A Million
02.2013 - 10.2014
  • Cultivated high-quality customer service though excellent verbal and written communication as well as serving them in a friendly and timely manner
  • Processed card, cash, check, and online transactions
  • Maintained efficiency and accuracy in a fast-paced environment
  • Retained a specific sales goal by effectively selling membership cards
  • Provided extensive product knowledge in making specialty coffee, food preparations, maintaining a clean and organized work environment and being careful to avoid cross contamination
  • Was responsible for sustaining adequate products in inventory to avoid selling out of merchandise.

Floor Staff

Regal Cinemas
09.2012 - 08.2013
  • Responded to customer requests and questions quickly and efficiently
  • Cleaned and operated heavy machinery
  • Kept an active inventory of highly demanded merchandise
  • Upheld a sanitary work environment for mass food production
  • Met sales goals through up selling, extensive product knowledge, expeditious card/cash transactions, and working at a fast pace.

Housekeeper

Senior Home Repairs
06.2010 - 08.2013
  • Traveled to the homes of the elderly and cleaned in the hopes of them being able to stay in their current living situation
  • Working methodically, a partner and I would split the cleaning responsibilities to make our time at a client's house as effective as possible
  • Understanding that most elderly people don't often have company, my partner and I would try to finish early in order to accommodate any additional requests the client's had.

Education

Frederick Community College
Frederick, MD
07.2018

High School Diploma -

Central Dauphin High School
Harrisburg, PA
06.2010

Skills

  • Complex Problem-Solving
  • Issue Resolution
  • New Hire Training
  • Exceptional interpersonal skills
  • Quick learner
  • Adaptable
  • Self motivated
  • Workplace Safety
  • Team collaboration

References

  • Shannon McCready, Power Home Remodeling, (301) 310-1119
  • Lisa Cox, Wireless Advocates, (972) 786-6277
  • John Esslinger, Wireless Advocates, (301) 922-5416
  • Nancy Miller, Senior Home Repairs, (717) 489-2524

Timeline

Associate

Prestige Restorations
10.2023 - 12.2023

Customer Development/Sales Representative

Power Home Remodeling
10.2022 - 10.2023

Sales Professional

Sleep Number Corp.
11.2020 - 10.2022

Phlebotomist

Quest Diagnostics
06.2020 - 10.2020

Nursing Home/Ambulatory Staff

Trivergent Health Alliance
10.2018 - 01.2020

Wireless Sales Expert - Manager

Wireless Advocates
07.2016 - 01.2020

Seasonal Sales Associate

Yankee Candle
10.2015 - 02.2016

Barista/ Bookseller

Books A Million
02.2013 - 10.2014

Floor Staff

Regal Cinemas
09.2012 - 08.2013

Housekeeper

Senior Home Repairs
06.2010 - 08.2013

Frederick Community College

High School Diploma -

Central Dauphin High School

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Molly Albright