Molly Ambrosius

• Mentor new TBS associates (4+ years ongoing), serving as a trusted development resource.
• Presented in team meetings on operational best practices, communication strategies, and workload management
• Provide advanced support for complex, high‑workload, and escalated branches, regularly stepping in when branches require stabilization and “cleanup.”
• Specialize in branches with significant backlogs, research‑heavy tasks, and elevated advisor or associate concerns.
• Member of the TBS Consultation Team Chat, assisting associates across the organization with real‑time questions and problem solving.
• Served on "Team Kenzie," acting as a primary resource during leadership absence; answered questions, provided guidance, and hosted office hours.
• Consistently volunteered for on-call coverage, supporting the team, during peak-volume call days.
• Act as an advocate for both Financial Advisors and associates, emphasizing clarity, accountability, and trust‑based communication.

Key Project Work and Leadership Contributions

• Created multiple training presentations, including:
  Building Trust with Financial Advisors Through Communication
  Managing Difficult Conversations (including shared scripts)
  Managing Daily Capacity with actionable tips and tools
• Helped redesign the Monthly Financial Advisor Survey to better align with MTC responsibilities and streamline feedback.
• Fostered a collaborative, supportive environment through proactive communication with branches and internal teams.
• Founded and led a Book Club (2 years) for MTC, promoting engagement, development, and connection.
• Consistently recognized for willingness to assist peers, answer questions, and provide hands‑on guidance.
• Created a Quick Text Library for branches to improve communication efficiency.

• Supported branch growth from Level 5 to Level 7 through operational excellence and proactive advisor partnership.
• Built a strong foundation in Edward Jones policies, procedures, and regulatory requirements.Built strong SOP creation knowledge
• Created and refined branch SOPs to improve day‑to‑day efficiency.
• Maintained branch compliance with Edward Jones standards and federal regulations.
• Collaborated closely with the Financial Advisor to develop branch goals, increasing productivity and profitability.