Molly Anns
Bealeton,VA
Summary
Organized and dedicated Administrative Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Administrative Specialist
Blue Ridge Orthopaedic and Spine Center
08.2023 - Current
- Managing the completion of patient documents such as short and long term disability forms, medical accommodations and Family Medical Leave Act documents thoroughly and efficiently.
- Assisted with maintaining referrals from the Veterans' Affairs Medical Center to ensure patients receive care with the appropriate physician.
- Gathering supporting medical documentation and filing appeals on the behalf of patients as needed.
- Addressing all incoming requests from law firms regarding conferences with the surgeons. Professionally and promptly communicating with physicians and practice administration regarding scheduling and fees.
- Assisting physicians with the completion of Nexus letters for veterans.
- Managing a patient caseload of twenty to thirty documents per week, as well as coordinating attorney conferences weekly.
- Streamlined office processes by implementing efficient document management and filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
Team Lead, Patient Service Specialist
Dominion Internal Medicine
08.2016 - 08.2023
- Company Overview: (Transfer from partnering Blue Ridge Orthopaedic and Spine Center)
- Completed a variety of front desk tasks to include answering incoming telephone calls, generating phone messages for the clinical staff and providers.
- Assisted new and existing patients with the completion of office specific forms and documents.
- Generated new and follow-up appointments for patients quickly and efficiently.
- Collected appointment co-pays and on account balances.
- Verified insurance benefits and eligibility for scheduled patients.
- Facilitated appointments for veterans referred by the Veterans' Affair Medical Centers. Followed their care to ensure that all documents were up to date, including filing the Medical Requests for Service, 10-10172.
- Obtained prior authorizations for medications and authorization for STAT imaging and tests.
- Acted as a source of knowledge and supervision for members of my team.
- (Transfer from partnering Blue Ridge Orthopaedic and Spine Center)
Patient Service Specialist, Appointment Scheduler, Telephone Operator
Blue Ridge Orthopaedic and Spine Center
08.2013 - 08.2016
- As a busy orthopedic practice, the front desk is essential in managing the flow of approximately 200 patients per day. My duties included obtaining patient information in a friendly and efficient manner, registering patients in our electronic medical records system, assisting patients with the completion of paperwork, scheduling future appointments and testing as necessary, and discussing account balances and co-pays.
- As a member of the appointments team, I addressed incoming appointment inquiries via telephone, website, referrals from outside physicians and Veterans' Affairs Medical Centers or Regional Offices.
- I scheduled orthopedic and pain management appointments for 12+ providers daily. Given the specializations and preferences of the physicians, this required extensive attention to detail.
- As the practice telephone operator, I responsible for answering and directing all incoming calls on a multi-line system. As operator, I served as the welcoming voice of the practice and maintained composure even during times of extreme stress.
Licensed Insurance Agent
GEICO
03.2006 - 04.2013
- Assisted customers with processing payments to their policies to include reviewing customers' policy information for accuracy, review their rating structure, and calculate rates and potential discounts.
- Completed a variety of option forms and state required documents on the customer's behalf.
- Collected information and made updates to various accounts quickly and efficiently.
- Collaboratively worked with various departments within the company and outside agencies to research information.
- Exhibited superior customer service with the customers resulting in 100% customer interaction rating, and increased my quality of interaction ratings by 2%.
Education
Certification in Nursing Assistant -
Career Training Solutions
Fredericksburg, VA06.2013
Skills
- Skilled in Microsoft Office applications
- Multitasking and time management
- Metrics tracking
- Registration processing
- Documentation and recordkeeping
- Skilled in Google applications
- Knowledge of medical terminology
- Experience in implementing HIPAA guidelines
- Professional phone communication
- Familiar with diverse EMR platforms
- Document management
- Experienced in processing disability and leave applications
- Confidentiality and data protection
- Adept at handling financial transactions
- Electronic records management
- Clear oral communication skills
Timeline
Administrative Specialist
Blue Ridge Orthopaedic and Spine Center
08.2023 - Current
Team Lead, Patient Service Specialist
Dominion Internal Medicine
08.2016 - 08.2023
Patient Service Specialist, Appointment Scheduler, Telephone Operator
Blue Ridge Orthopaedic and Spine Center
08.2013 - 08.2016
Licensed Insurance Agent
GEICO
03.2006 - 04.2013
Certification in Nursing Assistant -
Career Training Solutions
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