Molly Armstrong
Burdett,NY
Summary
Dedicated professional with strong customer engagement and cash handling skills. Experienced in streamlining operations and enhancing service efficiency within fast-paced environments.
Overview
6
6
years of professional experience
Work History
Kitchen Staff Member
Scale House Brewery And Pub
07.2023 - Current
- Prepared and assembled menu items according to established recipes and standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
- Collaborated with team members to maintain cleanliness and organization in food preparation areas.
- Assisted in inventory management by tracking stock levels and reporting shortages promptly.
- Trained new staff on kitchen procedures, safety practices, and efficient workflow techniques.
- Implemented process improvements to enhance food preparation speed and quality consistency.
- Monitored food safety practices, ensuring adherence to sanitation guidelines during operations.
- Streamlined communication between front-of-house and back-of-house teams to improve service efficiency.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Greenhouse Manager
Fairfax Feed and Seed
04.2020 - 05.2023
- Supervised daily greenhouse operations to ensure optimal plant growth and health.
- Developed and implemented irrigation schedules improving water efficiency and crop yield.
- Trained and mentored staff on best practices for plant care and pest management strategies.
- Managed inventory of seeds, supplies, and equipment to maintain operational efficiency.
- Resolved customer inquiries efficiently across multiple communication channels, enhancing client satisfaction.
- Trained and mentored new team members on customer service protocols and best practices.
- Implemented process improvements that streamlined operations and reduced response times.
- Analyzed customer feedback to identify trends and recommend enhancements to services offered.
- Led initiatives to improve customer retention through personalized outreach strategies and follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Server
Govans Resturant
04.2021 - 04.2022
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Resolved customer inquiries and complaints promptly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Pleasant Valley Academy
FairfaxGED -
GED
IthacaSkills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Customer needs assessment
- Customer engagement
- Goal-oriented mindset
- Payment processing
- Inbound call management
Timeline
Kitchen Staff Member
Scale House Brewery And Pub
07.2023 - Current
Server
Govans Resturant
04.2021 - 04.2022
Greenhouse Manager
Fairfax Feed and Seed
04.2020 - 05.2023
High School Diploma -
Pleasant Valley Academy
GED -
GED