Molly Atwal

• Supervises, coaches, trains, and mentors and provides guidance and assistance to staff to meet business goals and objectives.
• Maintain Service Level Agreements with Clients for all transactions.
• Work collaboratively with your peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups.
• Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation.
• Develop project requirement and implementation schedules in conjunction with operations team members.
• Develop, implement, and maintain procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting.
• Interview applicants and make recommendations to hire to human resources department.
• Participate in and make recommendations for employee recognition program.
• Provide disciplinary action in accordance with company policies.
• Prepare and administer performance feedback and monthly and quarterly check-ins.

• Oversees all aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
• Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
• Manage direct reports and the cost-effective operation of all project tasks.
• Manage audits of operations.
• Collaborate with other Managers to ensure effective coordination of activities.
• Develop and implement operational policies and procedures in collaboration with other key stakeholders.
• Establish and maintains effective relationships with clients and other external entities.
• Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
• Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
• Monitor performance against key indicators established internally or by the clients.
• Develop solutions to issues or complex problems.
• Develop performance goals and objectives for staff, and monitors achievement of those goals.

• Bookkeeper
• QuickBooks
• A/P; A/R
• Reconcile bank accounts
• Perform clerical/administrative functions

• Hire, develop, and train all sales and operations staff.
• Oversee store profit and loss, tailored to annual budget and profit plan.
• Utilize a strong selling culture to maximize profitability.
• Promote product awareness and brand images
• Monitor and report sales, resulting from implemented sales and marketing activities to Retail District manager

• Accountable for driving profitable business results and operational excellence through proper placement, training, coaching and utilization of store associates.

Key areas of focus included:
• Client Experience
• Expense Management
• Marketing
• Merchandising
• Process Execution.