Molly Austin
Mendon,VT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Manager
Good Stuff Inc
01.2014 - Current
- Created and maintained high volume requests of all contracts for asset from outside vendors
- In charge of social media accounts and marketing
- Managed cash drawers, pick-ups and deposits
- Provided advanced store and policy knowledge
- Assigned tasks to associates to fit skill levels and maximize team performance
- Created and maintained a happy and healthy work environment for 30+ employees
- Well versed in onboarding and training new hires
- Maintained ordering and budgeting
- Kept outstanding rapport with new and current wholesalers
Phone Operator
Society Of Rutland
02.2013 - 01.2014
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
- Answered an average of 60 calls per day and directed to appropriate departments and personnel.
Waitress Supervisor
Loyal Order Of The Moose Lodge 2211
04.2012 - 01.2014
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
Education
High School Diploma -
Rutland Senior High School
Rutland, VT06.2013
High School Diploma -
Stafford Technical Center
Rutland VT06.2013
Skills
- Marketing
- Workforce Management
- Patient and Empathetic
- Business Development
- Expense Tracking
- Negotiation
- Sales Techniques
- Schedule Preparation
Timeline
Manager
Good Stuff Inc
01.2014 - Current
Phone Operator
Society Of Rutland
02.2013 - 01.2014
Waitress Supervisor
Loyal Order Of The Moose Lodge 2211
04.2012 - 01.2014
High School Diploma -
Rutland Senior High School
High School Diploma -
Stafford Technical Center
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