Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

Molly Baker

Norman Park,GA

Summary

Experienced Shift Manager adept at scheduling, money handling, and team management. Skilled in overseeing all operations and making adjustments to keep assignments on schedule. Collaborates effectively with colleagues and maintains a positive work attitude.

Overview

4
4
years of professional experience

Work History

Shift Manager

Surcheros Fresh Grill
Moultrie, GA
07.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.

Sales Representative

Cutco Cutlery
Jacksonville, FL
08.2020 - 11.2024
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conducted market research to identify potential customers and their needs.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Maintained accurate records of all sales and prospecting activities.
  • Negotiated pricing contracts with customers to maximize profits.
  • Attended industry events such as conferences, seminars.
  • Identified opportunities for cross-selling additional products and services.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Negotiated deals and handled complaints or objections.
  • Prepared and delivered appropriate presentations on products and services.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

Team Member

Surcheros Fresh Grill
Milledgeville, GA
03.2023 - 08.2023
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Promoted products through effective merchandising techniques.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Looked for ways to go above and beyond job requirements.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.

Team Member

Surcheros Fresh Grill
Moultrie, GA
11.2021 - 08.2022
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Answered phone calls regarding inquiries about products or services.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Looked for ways to go above and beyond job requirements.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Upheld high standards of productivity and quality in operations.
  • Maintained positive working relationship with fellow staff and management.

Team Member

Marcos's Pizza
Moultrie , GA
07.2020 - 10.2020
  • Assisted customers with product selection and ordering process.
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Collaborated with team members to maximize productivity and efficiency.
  • Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Greeted customers upon entering the store with friendly demeanor.
  • Resolved customer issues promptly in a professional manner.
  • Tracked stock levels on a daily basis to identify shortages or overages.
  • Answered phone calls regarding inquiries about products or services.
  • Attended staff meetings to stay updated on company policies and procedures.
  • Monitored expiration dates on food items for freshness assurance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Looked for ways to go above and beyond job requirements.

Education

Some College (No Degree) - Psychology

Georgia College And State University
Milledgeville, GA

Skills

  • Team Development
  • Quality Assurance
  • Shift leadership
  • Opening and closing procedures
  • Compliance understanding
  • Cash Handling
  • Flexible Schedule
  • Delegating Work
  • Decision-Making
  • Punctual and Reliable
  • Energetic and Enthusiastic
  • Relationship Building
  • Accurate money handling
  • Handling Customer Complaints
  • Interpersonal Skills

Affiliations

  • Babysitter for a while
  • Involved with multiple clubs and activities in school

Languages

Spanish
Limited
american sign language
Limited

Accomplishments

  • Graduated with Merit

Timeline

Shift Manager

Surcheros Fresh Grill
07.2023 - Current

Team Member

Surcheros Fresh Grill
03.2023 - 08.2023

Team Member

Surcheros Fresh Grill
11.2021 - 08.2022

Sales Representative

Cutco Cutlery
08.2020 - 11.2024

Team Member

Marcos's Pizza
07.2020 - 10.2020

Some College (No Degree) - Psychology

Georgia College And State University

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Molly Baker