Molly Barrick
Reynoldsburg
Summary
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Service Representative
Gahanna Pools and Rec
05.2024 - 08.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Improved team efficiency with thorough training on customer service protocols.
- Conducted regular inventory checks of front desk supplies to prevent shortages.
- Streamlined reservation handling, significantly reducing wait times for guests.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Managed check-in and check-out procedures for guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Server
Bob Evans Restaurant
04.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Improved dining experience by providing prompt, attentive service to guests.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Gahanna Lincoln Highschool
Gahanna, OH05-2024
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Financial transactions
- First aid training
- Verbal and written communication
- Shift change management
- Cash handling experience
Certification
CPR Certified
Timeline
Guest Service Representative
Gahanna Pools and Rec
05.2024 - 08.2024
Server
Bob Evans Restaurant
04.2023 - 05.2024
High School Diploma -
Gahanna Lincoln Highschool
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