Molly Barrow
Lufkin
Summary
Boasting 7+ years of efficient customer service experience, I possess a strong aptitude for handling diverse customer inquiries and concerns. My commitment to delivering exceptional service has consistently garnered positive feedback from clients. Proficient at establishing rapport with customers, comprehending their requirements, and devising suitable solutions to ensure their utmost satisfaction. My experience has sharpened my communication and problem-solving abilities, enabling me to navigate challenging situations effortlessly.
Overview
15
15
years of professional experience
Work History
Sales Associate
Atwoods Ranch & Home
03.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Compliance Analyst
Accenture
08.2022 - 02.2023
- Conducted extensive reviews of customer transactions to verify compliance with money and securities transfer regulations
- Collaborated with cross-functional teams to develop and implement effective compliance solutions
- Monitored and audited various departments to ensure adherence to company policies and industry regulations
- Prepared accurate and informative reports for executive management on compliance status and recommended actions
- Communicated updates on regulatory changes and compliance requirements to team members and upper management
- Evaluated and enhanced current practices to ensure alignment with legal guidelines and regulations
- Successfully conducted an internal audit of company practices, identifying and rectifying potential compliance issues before they became a problem
- Collaborated with IT department to enhance data security measures, reducing the risk of data breaches and ensuring compliance with data protection laws
Live Chat Customer Support Representative
Accenture
01.2021 - 08.2022
- Managed live chat and email correspondence with customers regarding orders placed through Facebook Marketplace and Instagram, addressing inquiries and providing assistance
- Resolved issues related to missing items and returns, ensuring customer satisfaction and problem resolution
- Facilitated translation of payment-related matters, ensuring smooth communication and resolution
- Developed excellent communication and interpersonal skills to provide exceptional customer support, resulting in positive customer feedback and increased customer loyalty
- Played a crucial role in maintaining a high level of customer satisfaction, resulting in positive company reputation and increased customer loyalty
Gaming Customer Support Representative
Accenture
06.2020 - 12.2020
- Resolved profile issues for multiple customers on Facebook Gaming
- Oversaw transaction processing to ensure accurate and timely completion
- Guided customers through the sign-up process and facilitated smooth transition to gamers
- Managed the sign-up and processing procedures for gamers and customers, ensuring efficiency and accuracy
- Educated customers on the benefits and details of the 'Stars Program' for payment convenience
- Collaborated with team members to address customer concerns and resolve issues effectively
- Increased customer engagement and adoption of the 'Stars Program' through effective communication and education strategies
Customer Support Associate
IEnergizer
06.2018 - 11.2020
- Interacted with customers via email and live chat to address their in-game problems and provide solutions, ensuring high customer satisfaction
- Conducted thorough investigations and provided detailed reports on crashing issues experienced on both PC and consoles, assisting the Game Consultant team in improving game performance
- Delivered clear instructions to customers on how to clear cache on consoles, enabling them to resolve technical issues independently
- Verified PC and MAC specifications to ensure they met the minimum requirements for running the application, effectively preventing compatibility issues
- Provided detailed information and guidance on port forwarding to resolve lag issues, enhancing the gaming experience for customers
- Engaged with customers through live chat, promptly addressing their in-game issues and offering real-time assistance
Shift Manager
CVS Pharmacy
12.2014 - 06.2018
Server/Bartender
Logan’s Roadhouse
05.2013 - 12.2014
Sales Associate
Spencer Gifts
01.2012 - 12.2012
Sales Associate
American Eagle Outfitters
11.2011 - 12.2011
Sales Associate
Aerie
08.2010 - 10.2010
Online Customer Service Representative
Etech Global Services LLC
04.2010 - 06.2010
Cashier
Hot Topic
08.2009 - 12.2009
Education
Diploma - Excelled in English/Arts
Alto High School
Alto, Texas01.2009
Skills
- Compliance Management
- Compliance Investigation
- Risk Management
- Policy Development & Testing
- Data Management
- Program Management
- KYC Compliance Expertise
- Compliance Assurance
- Organizational Skills
Timeline
Sales Associate
Atwoods Ranch & Home
03.2024 - Current
Compliance Analyst
Accenture
08.2022 - 02.2023
Live Chat Customer Support Representative
Accenture
01.2021 - 08.2022
Gaming Customer Support Representative
Accenture
06.2020 - 12.2020
Customer Support Associate
IEnergizer
06.2018 - 11.2020
Shift Manager
CVS Pharmacy
12.2014 - 06.2018
Server/Bartender
Logan’s Roadhouse
05.2013 - 12.2014
Sales Associate
Spencer Gifts
01.2012 - 12.2012
Sales Associate
American Eagle Outfitters
11.2011 - 12.2011
Sales Associate
Aerie
08.2010 - 10.2010
Online Customer Service Representative
Etech Global Services LLC
04.2010 - 06.2010
Cashier
Hot Topic
08.2009 - 12.2009
Diploma - Excelled in English/Arts
Alto High School
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