Molly Becker
Wilmington,DE
Summary
Overview
9
9
years of professional experience
Work History
Server
Harvest Seasonal Grill & Wine Bar
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Kid Shelleens
06.2021 - 09.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Bartender
Red Robin
09.2020 - 05.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Hostess
TGI Fridays
04.2019 - 10.2019
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Assistant Manager
First State Seed And Garden Supply
06.2015 - 08.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Receptionist
First State Floats
05.2018 - 02.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Education
Associate of Arts - Ceramic Arts
Cecil Community College
North East, MD05.2019
Skills
- Beverage Preparation
- Supply Restocking
- Guest Engagement
- Item Promotion
- Cash Handling
- Guest Relations Management
- Suggestive Selling
- Hospitality Service Expertise
Timeline
Server
Harvest Seasonal Grill & Wine Bar
09.2023 - Current
Server
Kid Shelleens
06.2021 - 09.2023
Server, Bartender
Red Robin
09.2020 - 05.2021
Hostess
TGI Fridays
04.2019 - 10.2019
Receptionist
First State Floats
05.2018 - 02.2019
Assistant Manager
First State Seed And Garden Supply
06.2015 - 08.2019
Associate of Arts - Ceramic Arts
Cecil Community College
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