Molly Bell
Seattle,WA
Summary
Seasoned Escrow Officer with over 20 years of experience in the title and escrow industry.
On this journey, I have optimized operations through efficient workflow development, comprehensive training initiatives and “university style” programs designed to support Escrow Assistants and Jr. Officers on their journey to running their own desks. I'm deeply passionate about empowering others to reach their full potential by leveraging our systems and technology to enhance their clients' experience, relationships and work-life balance.
Beyond my professional endeavors, I'm a proud mother to my 3 kids and my Frenchie, Loki. I love sports of any kind, sunflowers and concerts bring me joy, and I love to spend time outdoors, whether exploring a new trail or working in the yard.
With a unique blend of professional expertise, diverse interests, and a genuine commitment to helping others thrive, I hope to make a lasting impact on the future of Title Escrow operations, training and development.
Overview
8
8
years of professional experience
Work History
Operation Development and Training
Fidelity National Financial
01.2023 - Current
- Dedicated advocate and advisor for executive leaders and direct staff for all operations in the Western Region states.
- Focused on system guidance, advocacy for staff, alignment between Escrow, Title and Sales, training support from a tactical escrow perspective, cybersecurity, connecting executive leaders with company resources.
- Analyze operation workflow in all departments, discover needs for improved efficiencies and work with the leadership team to strategize, implement, train and follow up.
- Align objectives for Escrow, Title and Sales creating seamless coordination throughout the organization.
Offshore Liaison and Operations Coordinator
Fidelity National Financial
01.2021 - Current
- Create, implement and manage offshore services, in partnership with FNF India.
- Move Title and Escrow tasks offshore and implement and monitor training and production.
- Travel the US with FNF India to talk with executive leaders regarding the services FNF India can provide. Followed by working directly with the onshore operation to create the workflow, implement, training and monitor the production.
Director of Operation Development
Ticor Title Company
, WA
01.2018 - 01.2023
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Identified areas where process improvements could be made resulting in increased productivity.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Ticor Title University
Ticor Title Company
Seattle, WA
01.2016 - 01.2023
- Created a "university style" program where we centralize the Set Up and Escrow Processing role for 23 closing teams.
- Entry level employee to Jr. Closer in 2 years via our systems and professors to support the students through their training on live transactions.
- Reduced overtime for Escrow teams.
- Reduced recruiting costs - promoted University graduates to Closers.
- Retained employees due to investment in their future career.
- Reduced headcount and increased services levels simuntaneously.
References
References available upon request.
Timeline
Operation Development and Training
Fidelity National Financial
01.2023 - Current
Offshore Liaison and Operations Coordinator
Fidelity National Financial
01.2021 - Current
Director of Operation Development
Ticor Title Company
01.2018 - 01.2023
Ticor Title University
Ticor Title Company
01.2016 - 01.2023