MOLLY BLACK
Portland,OR
Summary
Experienced Store Director adept at controlling shrinkage and managing inventory. Utilize creative strategies to meet customer needs and achieve business targets. Committed to maintaining sustainable and agile operations in dynamic markets. Proven track record of increasing productivity and streamlining procedures for organizations. Skilled in overseeing financial, personnel, and operational aspects. Expertise in balancing targets with available resources for optimal long-term success. Strong problem-solving skills focused on decreasing costs and promoting organizational efficiency. Make independent decisions with sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills. Eager to secure an entry-level position and contribute to the team's achievement of company goals.
Overview
10
10
years of professional experience
Work History
Store Director
American Freight Furniture, Mattress, Appliance
01.2021 - Current
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Won Multiple awards Including Top 10 Store Director out of 450 stores. Number 2 in the entire company based on KPI performance. As well as being moved multiple times to increase revenue and reduce shirk in different locations.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted revenue 30% by developing and deploying strategies to effectively improve operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Direct Care Worker
United Cerebral Palsy
12.2018 - 12.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Educated patients on self-care practices with the goal of increasing independence levels where appropriate.
- Monitored clients' overall health and well-being and noted significant changes.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Crew member for Two months Manager for 2 years
Burger King
02.2016 - 12.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Deli, Bakery, and Produce Associate
Wal-Mart
03.2014 - 01.2016
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted in the training of new produce associates, sharing knowledge and best practices for job success.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Inspected produce to update and adjust pricing information.
Education
High School Diploma -
Graduation Solutions
01.2014
Skills
- Collaborative team member
- Outstanding interpersonal skills
- Extremely organized
- Issue resolution
- Strong verbal communication
- Attention to detail
- Sales Leadership
- Vendor relationship development
- Staff Leadership
- Delegation Abilities
- Retail Management
- Inventory Control
- Leadership Development
- Friendly and Positive
- Sales expertise
- Staff Management
- Shift Scheduling
- Sales Coaching
- Staff Supervision
- Marketing and Promotions
Accomplishments
- Increased sales by 30% by coaching department managers on new merchandising standards.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
- Recruited 4 successful new managers within one year.
- Exceeded monthly store sales goals 12 months in a row.
- Earned number 2 sales associate in the company out of over 450 stores.
- Became 1 of the Top 10 Store Directors of the entire company of 450 stores.
Timeline
Store Director
American Freight Furniture, Mattress, Appliance
01.2021 - Current
Direct Care Worker
United Cerebral Palsy
12.2018 - 12.2020
Crew member for Two months Manager for 2 years
Burger King
02.2016 - 12.2018
Deli, Bakery, and Produce Associate
Wal-Mart
03.2014 - 01.2016
High School Diploma -
Graduation Solutions
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