Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Cashier

MOLLY Boese

Sartell,MN

Summary

Dynamic professional with extensive experience in customer service at Walgreens, recognized for exceptional cash handling and strong customer relations. Proven ability to resolve issues with patience and empathy, enhancing customer satisfaction and loyalty. Committed to maintaining a clean and organized environment while training and mentoring team members for optimal performance.

Overview

8
8
years of professional experience

Work History

Cashier

Old Navy
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Took on additional shifts to support business objectives.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Shift Lead

Walgreens
07.2023 - 05.2025
  • Conducted store opening and closing procedures.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Direct Support Professional

Granite Care Home
01.2017 - 07.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Maintained detailed progress notes to monitor client achievements and concerns.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
  • Monitored progress and documented patient health status changes to keep care team updated.

Education

Generals -

SCSU
Saint Cloud, MN

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer relations
  • Team leadership
  • Goal setting
  • Decision-making
  • Staff management

Additional Information

I filled in as a manager role of the store recently when the store manager was out of the country. I started out as a cashier and moved to beauty and wellness consultant with in 2 months. Eventually moving to a Shift lead.

Timeline

Cashier

Old Navy
12.2024 - Current

Shift Lead

Walgreens
07.2023 - 05.2025

Direct Support Professional

Granite Care Home
01.2017 - 07.2023

Generals -

SCSU

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MOLLY Boese