Claim Specialist
State Farm Insurance Company
04.2011 - 11.2016
- Handle complex claim issues as requested by management
- Make and communicate liability determinations according to state statutes
- Settle Total Loss claims for customers
- Take incoming calls from internal and external customers
- Train new employees
- Obtain necessary information from lien holders and attorneys
- Contact repair shops and discuss severity of damages to vehicles
- Work with salvage providers to secure necessary paperwork in accordance with state regulations
- Investigate Theft and Fire losses
- Communicate directly with local police departments to secure stolen vehicles