Molly Brown
Paola,KS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Senior Client Success Manager
Lone Wolf Technologies
12.2019 - 06.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Created customer support strategies to increase customer retention.
- Collaborated with sales and product teams to address customer success objectives.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained and created strategies for maximum renewal contracts.
Client Success Manager
HomeAdvisor
02.2016 - 11.2019
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Utility Billing Clerk
City Of Spring Hill, Kansas
02.2014 - 02.2016
- Managed invoicing and payment processing operations.
- Verified accuracy of billing data and corrected discrepancies.
- Entered and maintained billing information in company internal databases for accessibility.
- Handled account payments and provided information regarding outstanding balances.
- Processed customer invoices, credit memos and payments within established timelines.
- Monitored outstanding invoices and performed collections duties.
Education
Bachelor of Science - Business Administration And Management
Pierce College
Puyallup, WA05.2004
Skills
- Schedule Management
- Consultative Sales Approach
- Promotions and Marketing Strategies
- Customer Implementation
- Customer Relationship Management
- Salesforce CRM Experience
- Product Knowledge
- Revenue Quotas
- Strategic Communication
- Conflict Resolution Tactics
- Customer Retention
Timeline
Senior Client Success Manager
Lone Wolf Technologies
12.2019 - 06.2023
Client Success Manager
HomeAdvisor
02.2016 - 11.2019
Utility Billing Clerk
City Of Spring Hill, Kansas
02.2014 - 02.2016
Bachelor of Science - Business Administration And Management
Pierce College
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