Molly Brown
Bradenton
Summary
Current and past jobs have taught me so many skills including problem solving, time management, professional organization skills and more. I am an extremely driven, hardworking and passionate job seeker eager to learn. I believe that my employment with AMI Locals and Sage LBK has shown that i am a dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Vacation Property Inspector
AMI Locals
04.2021 - Current
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Documented recurrent issues and worked with maintenance, inspection management and/or guest services to prevent re-occurrence.
- Demonstrated strong organizational and time management skills while managing multiple tasks or inspections.
- Applied effective time management techniques to meet due times/dates.
Front Desk Representative
Florida Coastal Plastic Surgery
05.2021 - 02.2022
- Used internal software to process appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Entered and updated sensitive patient information during appointments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Resolved patient issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with patients, and updated patient records.
Concierge/Front Desk Receptionist
RealManage
07.2023 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
No Degree -
Florida Atlantic University
Boca Raton, FLSkills
- Home Inspections
- Property Assessments
- Property Maintenance
- Complex Problem-Solving
- Active Listening
- Issue Resolution
- Customer Needs Assessments
- Customer Satisfaction
- Electronic Filing System
- Front Office Management
Timeline
Concierge/Front Desk Receptionist
RealManage
07.2023 - Current
Front Desk Representative
Florida Coastal Plastic Surgery
05.2021 - 02.2022
Vacation Property Inspector
AMI Locals
04.2021 - Current
No Degree -
Florida Atlantic University
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