Molly Burgett
Weston
Summary
I am a detail-oriented team player with strong organizational skills. I pride myself on being dependable and having the ability to manage multiple priorities with a cheerful attitude. Building positive relationships with my co-workers and patients is an important part of my job. I am eager to learn and expand my occupational knowledge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nationally Certified Pharmacy Technician
Department Of Veterans Affairs
04.2022 - Current
- GS-6
- FT position (40 hours per week, with potential overtime)
- Answers incoming phone calls and addresses questions from customers and healthcare providers.
- Refills and renews prescriptions for patients. Communicates refill/renewal needs to pharmacists/other technicians through ticket system.
- Works autonomously using independent judgement to perform full range of duties with strong commitment to accuracy, efficiency, and service quality.
- Assists with training and mentoring lower graded pharmacy technicians
- Assists advanced/specialized pharmacy technicians
- Participates in performance improvement initiatives
- Also functions as staff pharmacy technician in various locations of pharmacy, including contact centers and other non-traditional pharmacy locations, with minimal oversight
- Tracks medication deliveries for patients, files reports for delivery issues when needed, and notifies individual sites regarding medication replacements
Lead Pharmacy Technician
Wal-Mart Pharmacy
04.2020 - 04.2022
- FT (40 hours per week)
- Supervised 9 pharmacy technicians and coordinated day-to-day assignments.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Set up and modified patient profiles in Connexus to include current information such as medications and insurance details.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Administered vaccinations and documented information about vaccines for patients' personal records
Human Resources Manager
Wal-Mart Supercenter
05.2019 - 04.2020
- FT (40+ hours per week)
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Maintained and digitally filed company records.
- Screened applicants and scheduled interviews with assistant management team.
Nationally Certified Pharmacy Technician
Wal-Mart Pharmacy
10.2015 - 05.2019
- FT (40 hours per week)
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician Trainee
Wal-Mart Pharmacy
06.2013 - 10.2015
- FT (40 hours per week)
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
No Degree -
Fairmont State College
Fairmont, WVHigh School Diploma -
Lewis County High School
Weston, WV05.2006
Skills
- Drug Safety
- Regulatory Compliance
- Documentation and Reporting
- Customer Inquiries
- Complaint Resolution
- Problem-Solving Skills
- Call Center Operations
- Call Center Customer Service
- Confidentiality and HIPAA
- Answering Customer Questions
- Interpreting and Processing Medication Orders
- Call Management
- Technical Troubleshooting
- Account Updating
- Customer Needs Assessment
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Nationally Certified Pharmacy Technician
Department Of Veterans Affairs
04.2022 - Current
Lead Pharmacy Technician
Wal-Mart Pharmacy
04.2020 - 04.2022
Human Resources Manager
Wal-Mart Supercenter
05.2019 - 04.2020
Nationally Certified Pharmacy Technician
Wal-Mart Pharmacy
10.2015 - 05.2019
Pharmacy Technician Trainee
Wal-Mart Pharmacy
06.2013 - 10.2015
No Degree -
Fairmont State College
High School Diploma -
Lewis County High School